Review Vacancy
TitlePrincipal Administrative Analyst, Albany
Occupational CategoryClerical, Secretarial, Office Aide
Bargaining UnitPS&T - Professional, Scientific, and Technical (PEF)
Salary RangeFrom $106898 to $131665 Annually
Appointment Type Contingent Permanent
Duties Description The Principal Administrative Analyst in the Contact Center will report directly to the Director of UI Benefit Services. Duties include, but are not limited to the following:
• Plan, organize, and supervise the activities of units within the Contact Center, including the procurement and implementation of technologies and training
• Serve as the liaison between executive, management and program staff to ensure that business and customer needs are accurately communicated and addressed
• Identify and establish short and long term process improvement plans to meet customer needs, and align with Department of Labor (DOL) policies and procedures
• Supervise the creation of reports to provide to DOL management to monitor Contact Center operations
• Provide supervision and oversight to the DOL Contact Center and staff
• Perform other special projects as assigned
Minimum Qualifications 52.6 Transfer Qualifications:
One year of permanent or contingent-permanent as a Grade Grade 25 / M 1 or higher determined to be administrative by Civil Service.
70.1 Transfer Qualifications:
One year of permanent or contingent-permanent as a Grade 25 / M 1 or higher determined to be similar by Civil Service.
Preferred Qualifications:
Ability to initiate and maintain relationships across a diverse set of stakeholders. (This language must be on all postings; other preferred qualifications may be added as needed)
Additional Comments Position specific job duties may include occasional altered work schedule or job assignments which require availability and willingness to work occasional evenings and/or out-stationed assignments.
If you are a current NYS employee and have questions regarding salary, please contact the Business Services Center (BSC): 518-457-4272, BSCHR@ogs.ny.gov.
Telecommuting is available and can be discussed during the interview.
NYS Department of Labor does not participate in E-Verify and does not sponsor visa applications.
Employment at the Department of Labor is contingent upon the maintenance of a valid work authorization and necessary documentation to work legally in the United States.
Please note: Due to operational requirements and funding considerations of various divisions/positions, there could be occasions in the future where unit assignments may change. Should this occur, it will not impact your title, salary or location.
We offer a comprehensive benefits package, including:
•13 paid holidays, 5 personal days, and a minimum of 13 vacation days per year
•Paid sick leave (CSEA and PEF employees- 13 days; M/C employees- 8 days plus free enrollment into the Income Protection Program for short-term and long-term disability coverage).
•Choice of several affordable and competitive health insurance plans
•Dental and vision insurance plans at no additional cost
•Membership in the NYS Employee’s Retirement System
•NYS Deferred Compensation Investment Plan
•Eligibility to apply for Public Service Loan Forgiveness (PSLF) (full-time employees)
•Eligibility to apply for tuition reimbursement for qualifying employees and courses
•Paid Parental Leave
Our mission is to provide outstanding services to our customers - the workers and business that call New York home. We help New Yorkers find careers they will love. We build and support New York’s businesses. We empower and protect New York’s workers. To learn more about our mission and the exciting work of the DOL, please visit: https://dol.ny.gov/about-us
DOL is committed to fostering employee engagement and work-life balance. We offer telecommuting and alternative work schedules to eligible employees. Eligible employees may be approved to telecommute, if operationally feasible, up to 2 days per regular work-week, and not to exceed 4 days per two-week pay period. Telecommuting can be discussed at the time of interview. Our exciting training and development opportunities, including Coursera and our formal Employee Recognition Program allow us to develop, recognize, and celebrate our workforce.
Please note that specific benefits and programs may vary based on negotiating unit, current contract, length of State service, and program area.
Some positions may require additional credentials or a background check to verify your identity.
Fax EFax: 5184742871@fax.ny.gov
Email Address YourDOLJourneyIsHere@labor.ny.gov
Address
1220 Washington Ave, Building 12
Notes on ApplyingQualified candidates should copy the below web address into your browser to complete the online application for the Department of Labor.
https://on.ny.gov/apply2dol
Vacancy: 218234
Title: Principal Administrative Analyst, Albany
Location: Albany
Please submit a resume and cover letter demonstrating how you meet the minimum qualifications. To award the proper credit for work experience, resumes must include month and year for start and end dates. If any experience is less than full time you must indicate the average number of hours worked per week. It is essential to clearly describe qualifying education and experience when applying; vague or incomplete information may lead to
disqualification.
Unofficial transcripts and/or other documents will be required for certain positions as indicated in the minimum qualifications.
All documents must be received by: 07/03/26
Upload all documents as unlocked and accessible files.
If experiencing difficulties with the above link, please contact:
YourDOLJourneyisHere@labor.ny.gov
Candidates from diverse backgrounds are encouraged to apply. Department of Labor is an Equal Opportunity/Affirmative Action Employer committed to ensuring equal opportunity for persons with disabilities and workplace diversity.
New York State (NYS) is an equal opportunity/affirmative action employer. NYS Law prohibits discrimination because of age, race, creed, color, national origin, sexual orientation, military status, sex, disability, predisposing genetic characteristics, marital status, domestic violence victim status, carrier status, gender identity or prior conviction records, or prior arrests, youthful offender adjudications or sealed records unless based on a bona fide occupational qualification or other exception.
If you are a person with a disability and wish to request that a reasonable accommodation be provided for you to participate in a job interview, please contact: Department of Labor, Attn: Director, Office of Diversity, Equity, Inclusion, and Access (ODEIA), Building 12, Albany, NY 12226 (Phone (518) 457-1984 and/or fax (518) 485-2575.)