Review Vacancy
AgencyFinancial System, Statewide
TitleInformation Technology Specialist 4, Ref. #26-09
Occupational CategoryI.T. Engineering, Sciences
Bargaining UnitPS&T - Professional, Scientific, and Technical (PEF)
Salary RangeFrom $96366 to $121413 Annually
Duties Description As part of the Statewide Financial System (SFS) Customer Experience and Engagement Pillar and Production Support Bureau, the Procurement Contracts and Grants Management Support (PCGM) Manager will be responsible for Procurement Contract and Grants Management customer service. The focus will be on continuous improvement of customer service and expanding system knowledge for the team.
This team will provide incident and user support for the Procurement Contract, Supplier Contract Management, Contract Audit, and Sourcing modules. This manager will also engage in long and short-term assignments and high priority Service Delivery projects related to the improvement of the SFS. In addition, this position will support and manage resources where appropriate related to recurring business events.
They will also expand PeopleSoft module expertise to team members and coordinate knowledge transfer from project teams to the Production Support Bureau. They will work with team members to write documentation to improve the customer experience and develop customer focused solutions to issues agencies encounter.
Primary Responsibilities:
• Manage and provide guidance to team members to ensure excellent customer service.
• Manage multiple priorities in a cross-functional environment.
• Improve/write solution documentation for complex problems.
• Provide updates to SFS management on key trends.
• Troubleshoot complex system issues.
• Document and communicate solutions to internal and external stakeholders.
• Interact with high-level stakeholders including top agency executives and vendors.
• Establish and foster strong relationships with SFS customers.
Minimum Qualifications This position is open to NYS employees with one year
permanent, competitive service as an Information Technology
Specialist 4, G-25, or in a title deemed eligible for transfer under
Section 70.1 or 52.6 of the Civil Service Law. This transfer
cannot be a second, consecutive transfer resulting in an
advancement of more than two grades. In order to qualify for a
Section 70.1 transfer, candidates must have one year of
permanent, competitive service in a qualifying title such as
Information Technology Specialist 4 (Database), G-25 and
Information Technology Specialist 4 (Systems Programmer), G-
25. In order to qualify for a Section 52.6 transfer, candidates
must have one year of permanent, competitive service in a
qualifying administrative title such as Assistant Director of
Financial Administration 1, G-25; Project Manager 2, G-25; and
Supervisor Administrative Analysis, G-25. Candidates reachable
on the eligible list will be considered through canvass and need
not apply.
Preferred Qualifications:
• Statewide Financial System expertise across multiple modules.
• Ability to analyze complex situations and provide solutions.
• Must have a customer-service focus.
• High level of attention to detail, ability to multi-task and strong leadership skills.
• Excellent written, verbal, organizational, and presentation skills.
• Ability to work in a cross-functional team environment (matrix organization).
• Ability to successfully conduct meetings, facilitate participation, concurrence and decision-making.
• Strong communication and interpersonal skills with an ability to build relationships.
• A continuous improvement mindset.
Additional Comments This position may be designated 55 b/c and is subject to verification of applicant eligibility. You are advised that, should you accept a job offer with SFS, you may be required to be fingerprinted.
SFS is the organization that manages the enterprise financial system that supports the business of New York State government. SFS is an independent entity jointly governed by the Office of the State Comptroller and the Division of the Budget.
Currently, we are looking for motivated, highly qualified professionals who can lead and support ongoing transformational statewide information technology projects. Focused on best practices, continuous improvement, and enabling efficient government operations, SFS team members include programmers, project managers, PeopleSoft experts, database and security administrators, business analysts, and customer service and change management professionals. Located in Albany, NY, SFS is a fast-paced, dynamic place to work, where individuals have the opportunity to support the transformation of NYS government’s financial business processes. SFS is committed to diversity and workforce development, providing its employees with professional growth through training opportunities and knowledge sharing.
To learn more about SFS, visit our website at www.sfs.ny.gov.
Work hours and telecommuting availability (50% maximum) for this position will be discussed during the interview process, and are subject to operational needs and the telecommuting application process.
Candidates from diverse backgrounds are encouraged to apply. SFS is an equal opportunity employer and is committed to workplace diversity.
Some positions may require additional credentials or a background check to verify your identity.
Email Address Personnel@sfs.ny.gov
Address
Street Statewide Financial System
W. A. Harriman State Office Building Campus, Bldg. 5
Notes on ApplyingTo apply, please send a cover letter and resume by e-mail. Files should be named using the format: "Last Name First Initial resume.pdf or doc" and "Last Name First Initial cvr ltr.pdf or doc". Please include your current Civil Service title and grade and be sure to indicate that you are applying for the position of Information Technology Specialist 4, Ref. #26-09.