NY HELPNo

AgencyGeneral Services, Office of

TitleProgram Aide - VID 220606

Occupational CategoryClerical, Secretarial, Office Aide

Salary Grade13

Bargaining UnitASU - Administrative Services Unit (CSEA)

Salary RangeFrom $53413 to $65061 Annually

Employment Type Full-Time

Appointment Type Contingent Permanent

Jurisdictional Class Competitive Class

Travel Percentage 0%

Workweek Mon-Fri

Hours Per Week 37.5

Workday

From 9 AM

To 5 PM

Flextime allowed? No

Mandatory overtime? No

Compressed workweek allowed? No

Telecommuting allowed? Yes

County Albany

Street Address 1220 Washington Ave.

City Albany

StateNY

Zip Code12226

Duties Description The incumbent of the requested position will perform a variety of duties in relation to processing Finance transactions. Duties may include, but are not limited to:

• Supervise clerical staff, lead daily “huddles” for team members and assign work as appropriate.
• Conduct both written and telephone communications and prepare correspondence to customers,
personnel liaisons, and program administrators in response to their questions and requests.
• Analyze data to assist in the preparation and review various New York State Finance related forms.
• Assist customer agencies in resolving exceptions and processing issues.
• Create and analyze tables and charts using Microsoft Word, Excel, and PowerPoint, draft reports to document analyses and procedures.
• Assist in the preparation, review, evaluation, and analysis of a variety of reports and records specific
to the assignment.
• Act as liaison to identify and resolve system issues.
• Request help desk tickets, monitoring, and following up as needed.
• Coordinate testing of program enhancements.
• Provide consistent quality customer service to all Business Service Center customers (i.e., customer agencies, state employees, personnel liaisons, etc.).
• Assist with projects as directed by Service Line managers.

The Business Services Center (BSC) was established in September 2012 to make Human Resources and Finance transaction processing consistent across New York State government agencies. Since its inception, the BSC has increased efficiencies and lowered costs across the state. The BSC supports advancement and frequently promotes their employees in consideration of their hard work and dedication to the Office of General Services-BSC core mission. If you are looking for growth opportunities in an agency that fosters individual staff development, we encourage you to apply to this position.

Minimum Qualifications Current New York State employee with one year or more of qualifying permanent service in a position allocated to a Grade 11 or above and eligible for transfer under Section 70.1of the Civil Service Law.

Additional Comments The Office of General Services (OGS) is an equal opportunity employer, and we recognize that diversity in our workforce is critical to fulfilling our mission. We encourage applicants from all communities to apply.

For a full version of OGS’s EEO/AA statement and benefits joining Team #OneOGS, please visit http://www.ogs.ny.gov/employment.

NOTE ON TELECOMMUTING: Employees are required to apply and obtain approval through management to telecommute according to the agency’s Telecommuting Program Guidelines.

Some positions may require additional credentials or a background check to verify your identity.

Name Human Resources/SP

Telephone 518-473-5282

Fax 518-486-1631

Email Address HRresumes@ogs.ny.gov

Address

Street NYS Office of General Services, HRM

31st Floor Corning Tower, Empire State Plaza

City Albany

State NY

Zip Code 12242

Notes on ApplyingPlease submit a resume and cover letter to HRresumes@ogs.ny.gov detailing how you meet the minimum qualifications along with the month/year and, if less than full time, the average hours worked per week for each position listed. Indicate the Position Title & Vacancy ID number of each position you are applying to.