Review Vacancy
TitleBusiness Systems Analyst 3 - Albany
Occupational CategoryOther Professional Careers
Bargaining UnitPS&T - Professional, Scientific, and Technical (PEF)
Salary RangeFrom $96336 to $121413 Annually
Duties Description Under the general direction of the Technology and Innovation Director, the Business Systems Analyst 3 leads business analysis for large projects and series of smaller related projects within the Technology and Innovation Division and performs the full range of supervisory responsibilities for a staff of Business Systems Analysts 1 and 2. Duties include but are not limited to:
• Perform the full range of supervisory responsibilities for a staff of Business Systems Analysts 1 and 2, including assignment and review of work, approval of time and attendance, timely performance programs and evaluations, and staff development.
• Plan, organize, and assign staff to research, gather, and evaluate information system or business process requirements.
• Review and write requirements for the future or "to-be" state of IT systems or business processes for the more critical projects.
• Analyze the current or "as-is" state of business processes and functions, including process models.
• Communicate business process requirements to IT staff, program staff, and stakeholders, translating business information into technical terms and concepts.
• Work collaboratively with Project Managers to align business analysis activities with project schedules, scope, and deliverables, and to escalate requirements risks and dependencies that affect project timelines.
• Analyze the impact of changes to IT system requirements or business processes and evaluate project timelines and priorities.
• Encourage stakeholders to resolve issues with design specifications before implementation.
• Monitor system testing and assess the impact of errors on system functioning during and after implementation.
• Schedule and assign staff to write system documentation and to train users on new IT system or business process functions.
• Review documentation, reports, and recommendations prepared by staff.
• Perform enterprise analysis, business intelligence, and portfolio and IT governance activities.
• Develop, communicate, and maintain business analysis methodology and standards to promote a consistent approach across the agency, and promote business analysis organizational maturity.
• Escalate critical issues and provide recommendations for resolution to senior leadership.
• May perform all the duties of a Business Systems Analyst 2
• Participate in change in organizational transformations, ensuring successful adoption and alignment with strategic objectives
• Engage in technology and innovation by leveraging emerging technologies to optimize processes and enhance customer experiences
• Proactively manage relationships with key stakeholders internally and externally
• Think strategically about current and future organizational needs
• Adapt to shifting priorities
• Participate in the comprehensive process of implementing changes, ensuring smooth transitions, effective communication, and minimal disruption
• Proactively identify, address, and resolve conflicts to foster constructive dialogue and a productive, collaborative work environment
• Analyze issues, make sound judgments, and implement effective solutions to drive positive outcomes
• Proactively identify potential challenges and identify preventative solutions
• Take part in team collaboration and achieve agency objectives
• Effectively convey information, ideas, and expectations to diverse audiences through various channels, ensuring clarity and understanding
• Foster an inclusive and equitable environment that values and leverages the strengths of a diverse workforce
• Ensure exceptional customer service by proactively addressing needs and expectations
• Demonstrate self-awareness and empathy to effectively manage relationships, build trust, and foster productive interactions
• Uphold the highest standards of ethical conduct and professional integrity in all actions and decisions
• Maintain and apply an understanding of relevant technologies and digital tools to optimize performance and drive innovation
Preferred Qualifications
• Experience eliciting requirements from program staff and analyzing them for gaps, conflicts, and downstream impact, then recommending a solution approach to management.
• Experience writing business and functional requirements for enterprise systems, including use cases, acceptance criteria, business rules, and data flow diagrams.
• Experience analyzing current state processes and recommending redesigned workflows, including the tradeoffs between configuration, customization, and process change.
• Experience supervising or leading business analysts across multiple concurrent projects and reviewing their analytical work for quality and completeness.
• A solid understanding of technical concepts and systems
• Experience coordinating user acceptance testing, assessing defect severity, and advising on release readiness.
Minimum Qualifications To apply, please copy and paste the following into your web browser:
https://on.ny.gov/apply2dol
Minimum Qualifications:
Reassignment Qualifications:
Current Department of Labor employees only, with at least one year of permanent, contingent-permanent, or 55b/c service in a/an Business Systems Analyst 3; if you have less than one year, you must be reachable on the current Business Systems Analyst 3 eligible list for this location, if one exists.
52.7 Non-Competitive Promotion (NCP) Qualifications:
To be eligible for NCP, candidates must be in the Department of Labor promotion field and have one year or more of permanent, contingent-permanent or 55 b/c service as a Business Systems Analyst 2. If 3 or fewer qualified Department of Labor Business Systems Analyst 2 respond to this posting, Civil Service may approve the permanent appointment of one of the qualified Business Systems Analyst 2 without further examination.
Note: Non-competitive refers to not competing in an examination; the appointment will be competitive.
52.6 Transfer Qualifications:
One year of permanent or contingent-permanent as a Grade 23 or higher determined to be administrative by Civil Service.
Preferred Qualifications:
Ability to initiate and maintain relationships across a diverse set of stakeholders.
Additional Comments Position specific job duties may include occasional altered work schedule or job assignments which require availability and willingness to work occasional evenings and/or out-stationed assignments.
If you are a current NYS employee and have questions regarding salary, please contact the Business Services Center (BSC): 518-457-4272, BSCHR@ogs.ny.gov.
Telecommuting is available and can be discussed during the interview.
NYS Department of Labor does not participate in E-Verify and does not sponsor visa applications.
Employment at the Department of Labor is contingent upon the maintenance of a valid work authorization and necessary documentation to work legally in the United States.
Please note: Due to operational requirements and funding considerations of various divisions/positions, there could be occasions in the future where unit assignments may change. Should this occur, it will not impact your title, salary or location.
We offer a comprehensive benefits package, including:
• 13 paid holidays, 5 personal days, and a minimum of 13 vacation days per year
• Paid sick leave (CSEA and PEF employees- 13 days; M/C employees- 8 days plus free enrollment into the Income Protection Program for short-term and long-term disability coverage).
• Choice of several affordable and competitive health insurance plans
• Dental and vision insurance plans at no additional cost
• Membership in the NYS Employee’s Retirement System
• NYS Deferred Compensation Investment Plan
• Eligibility to apply for Public Service Loan Forgiveness (PSLF) (full-time employees)
• Eligibility to apply for tuition reimbursement for qualifying employees and courses
• Paid Parental Leave
Our mission is to provide outstanding services to our customers—the workers and business that call New York home. We help New Yorkers find careers they will love. We build and support New York’s businesses. We empower and protect New York’s workers. To learn more about our mission and the exciting work of the DOL, please visit: https://dol.ny.gov/about-us
DOL is committed to fostering employee engagement and work-life balance. We offer telecommuting and alternative work schedules to eligible employees. Eligible employees may be approved to telecommute, if operationally feasible, up to 2 days per regular work-week, and not to exceed 4 days per two-week pay period. Telecommuting can be discussed at the time of interview. Our exciting training and development opportunities, including Coursera and our formal Employee Recognition Program allow us to develop, recognize, and celebrate our workforce.
Please note that specific benefits and programs may vary based on negotiating unit, current contract, length of State service, and program area.
Some positions may require additional credentials or a background check to verify your identity.
Fax EFax: 5184742871@fax.ny.gov
Email Address YourDOLJourneyIsHere@labor.ny.gov
Address
Street 1220 Washington Avenue, State Office Campus, Building 12
State Office Campus, Building 12
Notes on ApplyingQualified candidates should copy the below web address into your browser to complete the online application for the Department of Labor.
https://on.ny.gov/apply2dol
Vacancy: 221296
Title: Business Systems Analyst 3
Location: Albany
Please submit a resume and cover letter demonstrating how you meet the minimum qualifications, including specific experience with dates. It is essential to clearly describe qualifying education and experience when applying; vague or incomplete information may lead to disqualification.
Unofficial transcripts and/or other documents will be required for certain positions as indicated in the minimum qualifications.
All documents must be received by August 20th, 2026. Upload all documents as unlocked and accessible files.
If experiencing difficulties with the above link, please contact: YourDOLJourneyisHere@labor.ny.gov
Candidates from diverse backgrounds are encouraged to apply. Department of Labor is an Equal Opportunity/Affirmative Action Employer committed to ensuring equal opportunity for persons with disabilities and workplace diversity.
New York State (NYS) is an equal opportunity/affirmative action employer. NYS Law prohibits discrimination because of age, race, creed, color, national origin, sexual orientation, military status, sex, disability, predisposing genetic characteristics, marital status, domestic violence victim status, carrier status, gender identity or prior conviction records, or prior arrests, youthful offender adjudications or sealed records unless based on a bona fide occupational qualification or other exception.
If you are a person with a disability and wish to request that a reasonable accommodation be provided for you to participate in a job interview, please contact: Department of Labor, Attn: Director, Office of Diversity, Equity, Inclusion, and Access (ODEIA), Building 12, Albany, NY 12226 (Phone (518) 457-1984 and/or fax (518) 485-2575.)