Review Vacancy
AgencyInformation Technology Services, Office of
TitleInformation Technology Specialist 4
Occupational CategoryI.T. Engineering, Sciences
Bargaining UnitPS&T - Professional, Scientific, and Technical (PEF)
Salary RangeFrom $100671 to $126875 Annually
Duties Description Under the direction of the Director of Client Engagement, Information Technology Specialist 4 will be assigned to the Gaming and Public Integrity (GPI) Dedicated Team, overseen by the Deputy Commissioner for Technology. As manager of the Client Engagement team, the incumbent will be responsible for communication, incident management, projects and staff supervision. Conducting analysis, documenting existing processes, identifying areas of improvement and providing orientation to agency leadership and end users on ITS policies and procedures. To ensure agency IT needs are met by ITS, the following work will be required:
• Manage ITS relationship with GPI agencies by interfacing with agency IT liaisons, project stakeholders and Executives. Escalate agency IT issues and provide insight into the agency customer experience with ITS.
• Participate in the agency IT governance process and facilitate ALIGN system new ideas and ITSM project demands as part of the standard work intake process.
• Oversee work with ITS Administrative Teams to address/facilitate responses to agency questions regarding ITS services.
• Manage the team that facilitates ITS site consultation work intake for agency site moves, network and telecom upgrades by collaborating with the appropriate ITS teams, gathering relevant information and ensuring ITSM requests are submitted by the team on behalf of client agencies.
• Function as the lead in the standard incident management process, overseeing the team that escalates incidents and gathers information related to business impact and technical changes. The incumbent must function as the lead agency Incident Communicator when needed, for which work outside of standard business hours should be expected.
• Work with GPI Dedicated Team and ITS Shared Services teams to appropriately escalate high priority requests on behalf of the operational support team and the GPI agencies and collaborate with cross-functional agency teams to guide incidents and initiatives through the lifecycle.
• Lead and facilitate meetings provide recommendations, identify and communicate risks and facilitate and reviews.
• Assist Director of Client Engagement with analysis, reports, and ad-hoc high priority initiatives when needed.
Leadership & Staff Supervision
• Supervise and lead a team of operational support professionals, directing daily operations, projects, and strategic initiatives.
• Mentor and develop staff in proper agency support, troubleshooting methodologies, and service procedures.
• Manage workload distribution, delegate assignments, and monitor team progress to ensure timely resolution and service delivery.
• Perform the full range of supervisory responsibilities.
Minimum Qualifications Eligible for a transfer under Section 52.6 of the Civil Service Law by having one year of permanent competitive service in an appropriate title. Information regarding transfer eligibility is available on the Civil Service Career Mobility Office website at https://careermobilityoffice.cs.ny.gov/cmo/gotit/ OR reachable on the appropriate eligible list in Albany.
Note: If you are on the examination eligible list for the position title and shift in this location, you do not need to respond to this posting. Candidates must be reachable on the current eligible list for this title in order to be list appointed.
Please note: Appointment to this position and continued employment with the agency is contingent upon obtaining and/or maintaining New York State residency within six months of hiring. Appointment to this position is not final until all agency approvals have been granted.
Additional Comments ITS will not offer permanent employment to any candidate unless the candidate provides documentation that they are authorized to accept work in the United States on a permanent basis. It is the policy of ITS not to hire F1 or H1 visa holders for permanent employment or to sponsor non-immigrant aliens for temporary work authorization visas or for permanent residence.
Some positions may require fingerprinting. Some positions may require up to 25% travel and/or lifting up to 50 lbs.
Benefits of Working for NYS Generous benefits package, worth 65% of salary, including:
Holiday & Paid Time Off
• Thirteen (13) paid holidays annually
• Up to Thirteen (13) days of paid vacation leave annually
• Up to Five (5) days of paid personal leave annually
• Up to Thirteen (13) days of paid sick leave annually for PEF
• Up to three (3) days of professional leave annually to participate in professional development
• Up to 50% telecommuting if all criteria are met according to ITS Policy.
Health Care Benefits
• Eligible employees and dependents can pick from a variety of affordable health insurance programs
• Family dental and vision benefits at no additional cost
Additional Benefits
• New York State Employees’ Retirement System (ERS)Membership
• NYS Deferred Compensation
• Access to NY 529 and NY ABLE College Savings Programs, as well as U.S. Savings Bonds
• Public Service Loan Forgiveness (PSLF)
• And many more.
The Office of Information Technology Services is an equal opportunity employer, and we recognize that diversity in our workforce is critical to fulfilling our mission. We encourage all individuals with disabilities to apply.
Some positions may require additional credentials or a background check to verify your identity.
Some positions may require additional credentials or a background check to verify your identity.
Email Address PostingResponses@its.ny.gov
Address
Notes on ApplyingTo apply for this position, please submit a cover letter and resume clearly indicating how you qualify. Ensure that you include the vacancy ID in the subject of your email for prompt routing. Your Social Security number may be required to confirm eligibility.