Review Vacancy
AgencyEducation Department, State
TitleManager Information Technology Services 1, Box PIMS-1182/01736
Occupational CategoryNo Preference
Bargaining UnitPS&T - Professional, Scientific, and Technical (PEF)
Salary RangeFrom $111708 to $137590 Annually
Street Address Office of Performance Improvement and Management Service
Information Technology Services Office
Duties Description The New York State Education Department’s (NYSED Office of Information Technology Services is seeking candidates for a Manager Information Technology Services 1, Grade 27, position. Reporting to the Manager Information Technology Services 2, the Manager Information Technology Services 1 will oversee an application development unit within IT Business Solutions. The incumbent will plan, direct, and coordinate systems analysis, design, application program development, maintenance, implementation, and quality assurance activities for the information systems and applications supported by the unit, in both modern and mainframe environments. The incumbent will direct the activities of two or more Information Technology Specialists 4 who supervise Agile and mainframe application development teams and will perform the full range of supervisory duties. Duties of this position include, but are not limited to, the following:
• Confer with higher level managers, subordinates, and users to develop long-term work objectives, taking into consideration technical, fiscal, and staffing resources; prioritize IT initiatives by reconciling program office needs with available resources; develop, maintain, and regularly update detailed technical plans, defining the purpose, scope, and objectives of short-term and long-range projects and documenting project and product plans in Confluence and Jira; and work with counterparts within Information Technology Services to ensure the compatibility of initiatives and acquisitions across IT specialties.
• Assign work to subordinate supervisors and ensure plans are translated into actionable Roadmaps and Epics in Jira; monitor project progress against estimates and timelines; review major staff initiatives and products and make recommendations as appropriate; communicate work priorities and performance expectations through regular team meetings and at least monthly one-on-one meetings with direct reports; and perform the full range of supervisory duties, including hiring and onboarding staff.
• Direct meetings with project teams, including Agile Scrum and mainframe development teams, agency management, users, and IT staff; develop alternative solutions to problems and consult with IT staff and users to evaluate their effectiveness; negotiate between program managers and IT staff to reconcile differing priorities and communicate resource needs, including time, staffing, and technical requirements; and write at least monthly progress reports, using Confluence and Jira to track portfolio progress, that describe the technical, fiscal, and staffing issues associated with project completion along with recommended solutions.
• Develop procedures, standards, and internal controls for the unit and ensure all projects and teams follow NYSED IT policies, standards, and best practices, monitoring compliance and implementing remediation plans as needed; develop or participate in the development, interpretation, review, and communication of IT policies, procedures, and standards, including through organizational committees supporting IT governance; and analyze the impact of proposed policy and legislation on information systems, incorporating resulting program office requirements into project plans.
• Serve as liaison with vendors, building productive relationships so that contracts for services meet agency operating needs; monitor vendor compliance with contracts and resolve problems as needed; and make recommendations on hardware and software acquisitions.
• Develop training guidelines for IT technical staff, work with staff to identify skill gaps and areas for professional growth; and keep abreast of new technologies and innovations for use in planning and staff development activities.
• As needed, assist IT management with the overall management of division activities; be available during off-shift hours to ensure the continuous operation of supported systems and services; and perform other duties as assigned.
Minimum Qualifications MINIMUM QUALIFICATIONS:
Reassignment: Candidates must have one year of permanent competitive or 55b/c service as Manager Information Technology Services 1.
Eligible List Appointment: Candidates must be reachable on the Civil Service eligible list for this title. If you are on the Civil Service eligible list for this title, you may receive a canvass letter. You must complete and return it as instructed on the letter.
Section 52.6 Transfer: Candidates must have one year of permanent competitive or 55b/c service in a title allocated SG-25 or higher eligible to transfer under Section 52.6 of the Civil Service Law.
For information regarding the transfer options of your current title, please visit the Civil Service Career Mobility Office Website. https://careermobilityoffice.cs.ny.gov/cmo/gotit/title-search/index.cfm
55b/c Appointment: This position is eligible for 55b/c designation and candidates with 55b/c eligibility are encouraged to apply. Candidates must possess a current 55b/c eligibility letter and meet the minimum qualifications.
Provisional Appointment: In the absence of an eligible list with three or more candidates willing to accept a position, a temporary provisional appointment may be considered. For provisional appointments, candidates must be a current New York State Education Department employee AND have One year of permanent service as an Information Technology Specialist 4; Information Technology Specialist 4 (Operations); Information Technology Specialist 4 (Systems Programming); Information Technology Specialist 4 (Data Communications); Information Technology Specialist 4 (Database); Information Technology Specialist 3; Information Technology Specialist 3; Information Technology Specialist 3 (Programming); Information Technology Specialist 3 (Systems Programming); Information Technology Specialist 3 (Data Communications); Information Technology Specialist 3 (Database); or Chief Computer Operator. Provisional candidates must take the examination for TITLE when it is next offered and must be reachable on the resulting eligible list to maintain employment.
It is essential that candidates clearly and concisely indicate exactly how they meet the above minimum qualifications in their resume. Failure to show how you meet the minimum qualifications above may result in disqualification and removal from consideration.
Additional Comments CONDITIONS OF EMPLOYMENT: This may be a permanent, competitive appointment or a temporary provisional appointment. Provisional candidates must take the examination for this title when it is next offered and must be reachable on the resulting eligible list to maintain employment. For 55b/c appointment, candidates must possess the minimum qualifications, a current 55b/c eligibility letter and are subject to verification of applicant eligibility. Promotions and transfers may change appointees’ negotiating unit. Candidates should be aware that changes in negotiating units may affect their salary, insurance, and other benefits.
This position allows for the opportunity to telecommute up to 50% each bi-weekly pay period and is granted at the discretion of the supervisor and the appointing office.
This position leads to a maximum salary of $137,590 based on annual performance advances. For new State employees appointed to graded positions, the annual salary is the hiring rate (beginning of the Salary Range) of the position. Promotion salaries are calculated by the NYS Office of the State Comptroller in accordance with NYS Civil Service Law, OSC Payroll rules and regulations and negotiated union contracts
Interested in a job with New York State, but don’t know where to start?
Visit these links for information on working for New York State:
• https://www.cs.ny.gov/jobseeker/
• https://www.cs.ny.gov/pio/publications/gettingajob.pdf
Generous benefits of working for New York State, including, but not limited to, the following:
Holiday & Paid Time Off
• Thirteen (13) paid holidays annually.
• Thirteen (13) days of paid vacation leave in year one, increasing to 20+ days with additional years of service.
• Five (5) days of paid personal leave annually.
• Thirteen (13) days of paid sick leave annually for PEF/CSEA and eight (8) days paid sick leave annually for M/C.
• Annual professional leave and educational leave opportunities for eligible staff.
Health Care Benefits
• Eligible employees and dependents can choose from a variety of affordable and generous health insurance programs.
• Family dental and vision benefits at no additional cost.
Additional Benefits
• Enrollment in the New York State pension system which has earned the distinction of being one of the best-managed and best-funded plans in the nation OR Optional Retirement Defined Contribution Plan with 8% salary match (eligibility requirements apply).
• NYS Deferred Compensation and an exclusive 403(b) Optional Retirement Savings Plan.
• Paid Parental Leave for all employees and Paid Family Leave (M/C Only).
• Public Service Loan Forgiveness (PSLF).
• Eligibility for various life insurance options.
New York State Education Department (NYSED) is an equal opportunity/affirmative action employer. NYS Human Rights Law prohibits discrimination because of age, race, creed, color, national origin, sexual orientation, military status, sex, disability, predisposing genetic characteristics, marital status, domestic violence victim status, gender identity, prior conviction records, prior arrests, youthful offender adjudications, or sealed records.
Some positions may require additional credentials or a background check to verify your identity.
Name Office of Human Resources Management
Email Address OMSJobs@nysed.gov
Address
Street NYS Education Department
89 Washington Avenue, Room 528 EB
Notes on ApplyingAPPLICATION: Qualified candidates should send a resume and letter of interest by October 29, 2026, to OMSJobs@nysed.gov (email submissions are preferred). Your resume must clearly indicate how you meet the minimum qualifications for this position. You must include the Box number (PIMS-1182/01736) of the position in the subject line of your email and cover letter to ensure receipt of your application. Links to application materials will not be accepted (i.e., Google Docs). Your social security number may be required to confirm your eligibility.