Review Vacancy
TitleBusiness Systems Analyst 3 (Health) - 428
Occupational CategoryI.T. Engineering, Sciences
Bargaining UnitPS&T - Professional, Scientific, and Technical (PEF)
Salary RangeFrom $1000671 to $126875 Annually
Street Address Office of Health Insurance Programs/Division of Eligibility and Marketplace Integration/Bureau of Upstate Eligibility Systems
99 Washington Avenue
Duties Description The Business Systems Analyst 3 (BSA3) will work within the Eligibility Systems Modernization Group (ESMG) as part of a team responsible for implementing the Medicaid policy/legislative changes to the Rest of State (ROS) Welfare Management System (WMS); executing User Acceptance Testing (UAT) for policy/legislative changes to New York State of Health Marketplace (NYSOH); assisting in the development and testing of the Medicaid Eligibility and Client Management (MECM) system; and the transition of populations out of WMS into NYSOH and MECM.
The incumbent will be primarily responsible for coordinating work efforts for the Bureau of Upstate Eligibility Systems (UES) related to incident and problem management including, but not limited to:
Provide supervision, guidance, and oversight to subordinate staff; intervene and resolve problems as necessary; and supervise staff in the resolution of incidents and review of proposed code fixes;
Develop documentation, project plans, schedules, and metrics to support business operations undertaken by UES in coordination with UES Bureau Director;
Oversee the operations of the MECM Help desk, incident/problem resolution and evaluation of program fixes;
Apply knowledge and experience of Medicaid regulations, program policy, current system design and integration with other systems to incident analysis and problem resolution; Manage incident escalations coordinating with analysis team and stakeholders to ensure clear communication of the incident and its status;
Manage tracking and monitoring of incident metrics, including incident volume, response and resolution time, and escalation volume;
Analyze incident data to identify potential system improvements.
Provide written documentation as required using department forms and processes; and
Create ad hoc reporting utilizing available reporting tools.
Minimum Qualifications Current New York State Department of Health (DOH) employee with permanent or contingent-permanent status as a Business Systems Analyst 3 (Health), SG-25; OR Current New York State employee with one year or more of permanent or contingent-permanent service in a title at or above SG-23 and eligible for transfer under Section 52.6 of the Civil Service Law to Business Systems Analyst 3 (Health), SG-25.
Preferred Qualifications: Experience with NYS Health Insurance Programs (Medicaid, CHP, EP, APTC) eligibility requirements
Proficiency in eMedNY, NYSOH, WMS, and MECM systems
Background in User Acceptance Testing (UAT)
High attention to detail with strong verbal and written communication skills.
Additional Comments When reviewing qualifications, omissions and vagueness cannot be interpreted in the candidate’s favor. Candidates are responsible for providing accurate and clear descriptions of their experience demonstrating how they meet the minimum qualifications.
The NYS Department of Health is committed to making New York a safer, healthier, and more equitable place to live. Understanding health equity, social determinants of health and health disparities is critical to accomplish our goal of eliminating health disparities. For more information on the NYS Department of Health’s Mission, Vision, Values and Strategic Plan, please visit: https://health.ny.gov/commissioner/index.htm
If you require reasonable accommodation to complete a job application, a job interview or to otherwise participate in the hiring process, please contact by phone 518-486-1812 or email doh.sm.Reasonable.Accommodation@health.ny.gov to make a request.
The NYS Department of Health does not participate in E-Verify and does not sponsor visa applications.
For new State employees appointed to graded positions, the annual salary is the hiring rate of the position (beginning of the salary range). Promotion salaries are calculated by the NYS Office of the State Comptroller in accordance with NYS Civil Service Law, OSC Payroll rules and regulations, and negotiated union contracts.
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Name Human Resources Management Group, CD/BSA3HLTH/00428
Email Address resume@health.ny.gov
Address
Street Corning Tower, Empire State Plaza, Room 2217
Notes on ApplyingPlease submit your resume and cover letter as one (1) document, preferably in PDF format, by email to resume@health.ny.gov, with Reference CD/BSA3HLTH/00428 included in the subject line or by mail to Human Resources Management Group, CD/BSA3HLTH/00428, Rm 2217, Corning Tower Building, Empire State Plaza, Albany, NY 12237-0012, or by fax to (518) 473-3395. Failure to include the required information may result in your resume not being considered for this position.