Review Vacancy
TitleBusiness Systems Analyst 1 (NY HELPS) - 15298, 15408, 88436
Occupational CategoryOther Professional Careers
Bargaining UnitPS&T - Professional, Scientific, and Technical (PEF)
Salary RangeFrom $69964 to $88970 Annually
Street Address Office of Health Insurance Programs / Division of Eligibility and Marketplace Integration / Bureau of Upstate Eligibility Systems
99 Washington Avenue
Duties Description The Business Systems Analyst 1 (Health) will work within the Eligibility Systems Modernization Group (ESMG) as part of a team responsible for implementing the Medicaid policy/legislative changes to the Rest of State (ROS) Welfare Management System (WMS); assisting in the development and testing of the Medicaid Eligibility and Client Management (MECM) system; executing User Acceptance Testing (UAT) for policy/legislative changes to NYSOH; the transition of populations out of WMS into NYSOH and MECM; provide project support where changes to NYSOH, eMedNY, and the MECM impact WMS interfaces; Production support including file transfers, Help Desk, defect analysis and remediation for MECM and ROS WMS; and the support of continuous improvement activities required to reduce risk and minimize the negative consequences of implementing business systems change.
The incumbent will be primarily responsible for work efforts for the Bureau of Upstate Eligibility Systems (UES) as part of the MECM Help Desk and Problem Management Team related to incident and problem management including, but not limited to:
Monitor MECMHelp shared mailbox, log, prioritize, and track incidents in Jira Service Management (JSM);
Perform initial triage including clarifying incident with stakeholder if needed, researching system documentation, replicating issue, and escalating as needed.
Document incidents using clear, concise language including specific errors
Provide clear communication to stakeholders on the status and resolution of incidents.
Working with BSA2 or other supervisory staff, review problem ticket root cause analysis and proposed fix for completeness and accuracy
Provide written documentation as required using department forms and processes; and
Create ad hoc reporting as needed utilizing available reporting tools.
Minimum Qualifications This title is part of the New York Hiring for Emergency Limited Placement Statewide Program (NY HELPS). HELPS Program titles may be filled via a noncompetitive
appointment. This means that you do not need to take an exam to qualify, but you do need to meet the minimum qualificationsof the title.
NON-COMPETITIVE MINIMUM QUALIFICATIONS:
Business Systems Analyst (Health) Trainee 1: Four years of business analysis experience* in a large health care facility, health related governmental entity, health insurance company, large health care provider organization or employer, or with the New York State Medical Assistance (Medicaid) Program in a New York State agency or a New York State local social services district or county, which includes: eliciting requirements as the foundation for the solution to the organization's business needs; identifying solutions aimed at improving the efficiency and effectiveness of the system, business process, or product or service to fulfill the business requirements; describing in a written document what the system, process, or product service must do in order to satisfy the established business requirements; validating requirements throughout the product or system development life cycle (SDLC); and developing test plans and logical designs, testing the scenarios, reviewing test results,identifying constraints and risks, or communicating with stakeholders.
Business Systems Analyst (Health) Trainee 2: Five years of business analysis experience* in a large health care facility, health related governmental entity, health insurance company, large health care provider organization or employer, or with the New York State Medical Assistance (Medicaid) Program in a New York State agency or a New York State local social servicesdistrict or county, which includes: eliciting requirements as the foundation for the solution to the organization's business needs; identifying solutions aimed at improving the efficiency and effectiveness of the system, business process, or product or service to fulfill the business requirements; describing in a written document what the system, process, or product service must do in order to satisfy the established business requirements; validating requirements throughout the product or system development life cycle (SDLC); and developing test plans and logical designs, testing the scenarios, reviewing test results, identifying constraints and risks, or communicating withstakeholders.
Business Systems Analyst 1 (Health): Six years of business analysis experience* in a large health care facility, health related governmental entity, health insurance company, large healthcare provider organization or employer, or with the New York State Medical Assistance (Medicaid) Program in a New York State agency or a New York State local social services district or county, which includes: eliciting requirements as the foundation for the solution to the organization's business needs; identifying solutions aimed at improving the efficiency and effectiveness of the system, business process, or product or service to fulfill the business requirements; describing in a written document what the system, process, or product service must do in order to satisfy the established business requirements; validating requirements throughout the product or system development lifecycle (SDLC); and developing test plans and logical designs, testing the scenarios, reviewing test results, identifying constraints and risks, or communicating with stakeholders.
*Substitution: An associate degree may substitute for two years of experience; a bachelor’s degree may substitute for four years of experience; a master’s degree may substitute for five years of experience; and a doctorate may substitute for six years of experience.
COMPETITIVE QUALIFICATIONS:
Current Department of Health (DOH) employee with permanent or contingent-permanent status as a Business Systems Analyst 1 (Health); OR current NYS employee with one year or more of permanent or contingent-permanent, competitive service in a title eligible to transfer under Section 52.6, Section 70.1, or Section 70.4 of the Civil Service Law to a Business Systems Analyst 1 (Health). For more information on the types of transfers, transfer eligibility criteria, and the current transfer determinations for your title, visit the following website.https://careermobilityoffice.cs.ny.gov/cmo/gotit/index.cfm
Preferred Qualifications: Experience with Medicaid and other healthcare programs.
Preferred Qualifications: Experience with NYS Health Insurance Programs (Medicaid, CHP, EP, APTC) eligibility requirements.
Experience using eMedNY, NYSOH, WMS, MECM systems.
Experience in troubleshooting and/or support.
Good attention to detail and organizational and time management skills.
Excellent verbal and written communication skills.
Additional Comments When reviewing qualifications, omissions and vagueness cannot be interpreted in the candidate’s favor. Candidates are responsible for providing accurate and clear descriptions of their experience demonstrating how they meet the minimum qualifications.
This position is part of the NYS HELPS program. No examination is required.
We offer a work-life balance and a generous benefits package, worth 65% of salary, including:
• Holiday & Paid Time Off
• Public Service Loan Forgiveness (PSLF)
• Pension from New York State Employees’ Retirement System
• Shift & Geographic pay differentials
• Affordable Health Care options
• Family dental and vision benefits at no additional cost
• NYS Deferred Compensation plan
• Access to NY 529 and NY ABLE College Savings Programs, and U.S. Savings Bonds
• And many more...
The NYS Department of Health is committed to making New York a safer, healthier, and more equitable place to live. Understanding health equity, social determinants of health and health disparities is critical to accomplish our goal of eliminating health disparities. For more information on the NYS Department of Health’s Mission, Vision, Values and Strategic Plan, please visit: https://health.ny.gov/commissioner/index.htm
If you require reasonable accommodation to complete a job application, a job interview or to otherwise participate in the hiring process, please contact by phone 518-486-1812 or email doh.sm.reasonable.accommodation@health.ny.gov to make a request.
NYS Department of Health does not participate in E-Verify and does not sponsor visa applications.
For new State employees appointed to graded positions, the annual salary is the hiring rate (beginning of the Salary Range) of the position. Promotion salaries are calculated by the NYS Office of the State Comptroller in accordance with NYS Civil Service Law, OSC Payroll rules and regulations and negotiated union contracts.
Some positions may require additional credentials or a background check to verify your identity.
Name Human Resources Management Group, SPD/BSA1/88436/15408/15298
Email Address resume@health.ny.gov
Address
Street Corning Tower, Empire State Plaza, Room 2217
Notes on ApplyingPlease submit your resume and cover letter as one (1) document, preferably in PDF format, by email to resume@health.ny.gov, with Reference SPD/BSA1/88436/15408/15298 included in the subject line or by mail to Human Resources Management Group, SPD/BSA1/88436/15408/15298, Rm 2217, Corning Tower Building, Empire State Plaza, Albany, NY 12237-0012, or by fax to (518) 473-3395. Failure to include the required information may result in your resume not being considered for this position.