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Pursuant to Executive Order 161, no State entity, as defined by the Executive Order, is permitted to ask, or mandate, in any form, that an applicant for employment provide his or her current compensation, or any prior compensation history, until such time as the applicant is extended a conditional offer of employment with compensation. If such information has been requested from you before such time, please contact the Governor's Office of Employee Relations at (518) 474-6988 or via email at

Note: For questions about the job posting, please contact the agency that posted this position by using the contact information provided on the "Contact" tab for the position.

Review Vacancy

Date Posted 08/02/17

Applications Due12/31/17

Vacancy ID42745

AgencyTaxation & Finance, State

TitleTax Information Aide

Occupational CategoryClerical, Secretarial, Office Aide

Salary GradeNS

Bargaining UnitASU - Administrative Services Unit (CSEA)

Salary RangeFrom $15.17 to $15.17 Hourly

Employment Type Full-Time

Appointment Type Temporary

Jurisdictional Class Competitive Class

Travel Percentage 0%

Workweek Mon-Fri

Hours Per Week 37.5


From 8:30 AM

To 4:30 PM

Flextime allowed? No

Mandatory overtime? No

Compressed workweek allowed? No

Telecommuting allowed? No

County Schenectady

Street Address ViaPort Mall Rotterdam

93 West Campbell Road

City Schenectady


Zip Code12306

Minimum Qualifications

Duties Description
The NYS Department of Tax and Finance is actively recruiting
temporary employees. 60 credit hours of
college level coursework or 1 year of clerical support experience in a
customer service environment preferred. Preferred candidates will
possess proven experience in a customer service setting dealing with
the public in person or on the telephone providing
information concerning and/or explaining policies and procedures,
resolving problems, or reconciling accounts. Strong communication
skills, including the ability to communicate professionally while
representing the department, are essential. Under the direct
supervision of a Taxpayer Service Representative 2, duties may
include, but are not limited to, the following:
• Provide telephone assistance by eliciting information from callers to determine the nature of the inquiry, assisting callers with tax filings, answer routine, simple questions about filing requirements or other related information, and route calls to the appropriate specialized units as necessary.
• Resolve routine problems and issues.
• Receive, screen, review, and verify documents.
• Sort and distribute documents, keep appropriate records, and redirect documents as necessary.
• Update and correct records and files.
• Create routine reports, (e.g., personal and unit production, or assist in
preparation of reports by gathering data, tabulating results,
preparing simple charts).
• Operate office machinery, including photocopiers, calculators, computer printers, and scanners.
• Enter and/or retrieve information from computer databases.
• Communicate effectively both verbally and in writing.
• Create materials, including, but not limited to letters/memorandums, emails, and spreadsheets using various computer software programs.
• Research and resolve errors and omissions on tax
• Comprehend complex agency and program policies and
• Perform other related duties as required

Additional Comments Work schedules vary. Part time opportunities may also be available. Positions are available at the ViaPort Mall location: 93 West Campbell Road Schenectady, NY.
All successful candidates must be fully compliant with all Federal, State and Local Tax Laws, which includes being current with their Tax Return Filings. Fingerprinting is required as part of the background check prior to appointment.

Some positions may require additional credentials or a background check to verify your identity.

Name Jeanne Hassett

Telephone 518 530-4740

Fax 518 435-8553

Email Address


Street W.A. Harriman Campus, Bldg 9 Room 256

City Albany

State NY

Zip Code 12227


Notes on ApplyingInterested candidates must complete and submit an applicant
history form and temporary position supplement form (resumes are
optional) located on our public website at:
If completing by mail, completed forms must be mailed to: NYS Department of
Taxation and Finance OHRM Personnel Unit W.A. Harriman State
Office Campus, Bldg. 9, Room 256 Albany, NY 12227

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