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Minimum Qualifications You must hold or have held the title of Office Assistant 2 (Calculations) on a permanent basis or be reachable on the full-time NYS Civil Service list and respond to canvass letter that will be sent to people on the eligible list.
Duties Description Summary: Perform daily cash reconciliations , manage delinquent account activities for past due balances in the Student Accounts Office. Manage extended repayment agreements for qualifying debtors. Equally share in day-to-day Student Accounts tasks including telephone, counter, mail, and other verbal interaction or written correspondence. Expected to be self-starter. Qualified candidate should possess excellent negotiation skills, excellent oral & written communication skills, organizational ability, & spreadsheet skills. Operate, navigate, analyze & explain all relevant Banner Student Account system screens. Needs working knowledge of NYS, SUNY, and Federal tuition, FERPA, and financial aid policies. Must be capable of working in fast-paced team environment with multiple competing priorities. Capable of sound task prioritization and good judgment. Service oriented with crucial conversation skills. Demonstrated enthusiasm and willingness to learn. Perform all work with accuracy, integrity, and on-time. Must be able to sit or stand for long periods. May be required to do light lifting/moving up to 25 lbs. Requires high degree of concentration, complex problem solving abilities with multiple disruptions/distractions. Face to face contact with customers is routine.
Responsibilities: Function as Collections Specialist including acting as primary manager of delinquent receivables responsible for analysis, aging, correspondence, and running Banner Debt Collection module programs. Monitoring late fees, handling extended repayment justifications, contracts, and performing telephone and other communication outreach.
Perform daily cash reconciliation. Share in daily responsibilities of all telephone, mail, and counter work including processing payments, distribution of refund checks, balancing and closing cash drawer. Customer service skills are necessary and may involve handling difficult customers and require strong diplomacy and negotiation skills.
Operate, navigate, analyze and explain all relevant student information system screens used in the Student Accounts Office including A/R, financial aid, admissions, registration, parking system, and residence life screens. Ensure that all SUNY, state, and federal requirements and deadlines are followed. Prepare accurate, intelligent correspondence to students, parents, and internal and external agencies, as necessary. Knowledge of Privacy Rights (FERPA) and how to perform necessary functions while still protecting students privacy and personal information. Familiarity with payment card industry standards and safeguarding of personally identifiable information. Ability to reconcile accounts, credit card transactions and cashier sessions. Investigate and resolve any differences.
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