Minimum Qualifications Reachable on the Department of Civil Service list for Legal Assistant 2 OR Permanent or Contingent Permanent status as a Legal Assistant 2 OR Eligible for Transfer or Reinstatement.
Duties Description The incumbent will perform duties under the general supervision and guidance of an attorney, but with considerable independence and discretion.
•Resolve written and telephone complaints coming into the Health Care Bureau.
•Negotiate with chief executive officers and medical directors as well as upper management staff to advance the consumer’s cause and to achieve an equitable settlement.
• Conduct interviews and review the consumer’s plan contract and other evidence.
•Review incoming cases for violations of state and/or federal laws.
•Prepare appeal letters needed by consumers to overturn a denial.
•Analyze matters that may not require litigation by developing policy analysis and recommending solutions.
•Train and oversee potential student interns as well as clerical staff for the unit.
•Answer telephone calls to the health care bureau’s toll free helpline and handle appropriately, including answering questions, referring calls to another agency or organization, and initiating consumer complaint cases as warranted.
•Prepare, gather and compile information and/or data for reports from helpline calls to identify cases suitable for enforcement actions.
•Perform other duties as assigned.
Additional Comments IN ACCORDANCE WITH STATE LAW, GOVERNOR'S EXECUTIVE ORDERS #6 AND 28.1, AND SECTION 504 OF THE FEDERAL REHABILITATION ACT OF 1973, AS AMENDED BY THE AMERICANS WITH DISABILITIES ACT, WE ARE AN EQUAL OPPORTUNITY EMPLOYER. WE DO NOT DISCRIMINATE ON THE BASIS OF RACE, RELIGION, COLOR, SEX, AGE, NATIONAL ORIGIN, DISABILITY OR SEXUAL ORIENTATION.
Some positions may require additional credentials or a background check to verify your identity.
Human Resources Mgmt. Bureau, State Capitol
Notes on ApplyingEmail is the preferred method of applying. Please send resume and cover letter to firstname.lastname@example.org and indicate vacancy #46375 in the subject line of the email. Will also accept mailed and faxed applications as well.