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Duties Description Working under direct supervision of the DEC Division of Law Enforcement, serve as dispatchers for emergency and non-emergency calls from officers and the general public. Most calls are primarily directed to the mission of the DEC. Additionally, obtain necessary information from callers in order to initiate assistance; serve as radio dispatchers of police resources; perform clerical, administrative and other duties related to the dispatch center service. Candidates must be able to communicate and work well with other dispatchers and the public.
Work conditions include: sitting or standing for extended periods of time with headset on while monitoring computer screens; entering information using a computer keyboard; coordinating eye/hand movements while handling calls for the efficient use of radios and computers; speaking calmly and clearly in order to elicit information and giving instructions to a continuous flow of callers under stress; listening carefully to clearly understand caller information; making responsible judgments where timing is critical; and working within hearing distance of other dispatchers working under similar conditions.
Additional Comments Positions offered are for long-term, year-round employment - there is no opportunity for partial year work. Overtime and holiday work is required. Shifts are bid by seniority and will likely include nights and weekends. There will be no M-F daytime shifts available. Inconvenience pay (night shift differential) is an additional $.28/hr for those who work more than four hours between 6:00 p.m. and 6:00 a.m. Must be available for emergency response. Must undergo a background investigation prior to appointment that will include fingerprints. Candidate is required to pay fingerprint fee.
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