Note: For questions about the job posting, please contact the agency that posted this position by using the contact information provided on the "Contact" tab for the position.
Minimum Qualifications MINIMUM QUALIFICATIONS:
An Associate's Degree or 60 college semester credit hours and one year of work experience in customer service* or a high school diploma and three years of work experience one year of which must be in customer service*.
*Customer service is defined as dealing with many different individuals on a continuous basis where verbal communication is the primary aspect for accomplishing the duties of the position. Qualifying experience includes call center agent, caseworker, customer service representative, sales representative providing information and service.
Non-qualifying experience includes: cashier, fast food worker, gas attendant or security guard.
Duties Description STANDARD DUTIES:
As a Senior Employment Security Clerk you would perform a variety of functions related to accepting, processing and certifying claims for unemployment insurance benefits. You would work continuously with the public contact; you would conduct telephone interviews with claimants to obtain detailed information quickly and efficiently identifying issues related to entitlement and eligibility for benefits. You would also respond to unemployment insurance inquiries and process claims related documents. You would also use computer terminals for input and retrieval of information.
Some positions may require additional credentials or a background check to verify your identity.
Building 12, Room 561
Notes on ApplyingTo be considered for this position, interested applicants should e-mail a cover letter and resume in Microsoft Word or PDF format to firstname.lastname@example.org. Please include the title, location and vacancy ID #51411 you are applying for in the subject line of your e-mail. Failure to do so may result in the delay of processing your application. In order to qualify you for the position, when you have current or prior New York State employment, you may be contacted by the NYSDOL Personnel Bureau for your social security number to confirm your employment history.