Note: For questions about the job posting, please contact the agency that posted this position by using the contact information provided on the "Contact" tab for the position.
9 Bond Street, 5th Floor
Minimum Qualifications MINIMUM QUALIFICATIONS:
Candidates must have:
1.An Associate’s Degree or 60 college semester hours and one year of work experience in customer service*
2.Or a High School diploma or GED and three years of work experience, one year of which must be in customer service*
*Customer service is defined as dealing with many different individuals on a continuous basis where verbal communication is the primary aspect for accomplishing the duties of the position. Qualifying experience may include call center agent, caseworker, customer service representative, sales representative providing information, or telemarketer. Non-qualifying experience includes cashier, fast-food worker, gas station attendant, or security guard.
Duties Description STANDARD DUTIES:
As an hourly Senior Employment Security Clerk assigned to DEWS, incumbents will perform a variety of functions related to the processing and review of applications. They will correspond with claimants, employers, and other units and agencies to resolve discrepancies and answer questions concerning the operation of the program. Incumbents will also assist with various office functions.
Additional Comments Position specific job duties may include occasional altered work schedule or job assignments which require availability and willingness to work occasional evening and or out-stationed assignments.
Some positions may require additional credentials or a background check to verify your identity.
Building 12, Room 561
Notes on ApplyingTo be considered for this position, interested applicants should e-mail a cover letter and resume in Microsoft Word or PDF format to firstname.lastname@example.org. Please include the title, location and vacancy ID #53078 you are applying for in the subject line of your e-mail. Failure to do so may result in the delay of processing your application. In order to qualify you for the position, when you have current or prior New York State employment, you may be contacted by the NYSDOL Personnel Bureau for your social security number to confirm your employment history.