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Review Vacancy

Date Posted 05/08/18

Applications Due05/21/18

Vacancy ID53120

AgencyPeople With Developmental Disabilities, Office for

TitleProgram Operations Specialist 1

Occupational CategoryOther Professional Careers

Salary Grade18

Bargaining UnitPS&T - Professional, Scientific, and Technical (PEF)

Salary RangeFrom $56604 to $71980 Annually

Employment Type Full-Time

Appointment Type Contingent Permanent

Jurisdictional Class Competitive Class

Travel Percentage 0%

Workweek Mon-Fri

Hours Per Week 37.5


From 9 AM

To 5 PM

Flextime allowed? No

Mandatory overtime? No

Compressed workweek allowed? Yes

Telecommuting allowed? No

County Schenectady

Street Address OPWDD - Division of Quality Improvement - Incident Management Unit

500 Balltown Road

City Schenectady


Zip Code12304

Minimum Qualifications MINIMUM QUALIFICATIONS:

Candidates must be reachable for appointment on the current NYS Civil Service eligible list or a current New York State employee eligible to transfer under Section 52.6 or Section 70.1 of the Civil Service Law.

For Provisional Appointment:

Candidates must have a bachelor’s degree and two years of professional clinical or administrative experience in a federal or state certified developmental disabilities program agency. One year of this experience must have been in a professional administrative position in which a major duty involved planning, coordinating, and/or evaluating a statewide, regional, or DDSO program for people with developmental disabilities.

Substitution: A master`s degree in a human services specialty or in public administration, business administration or hospital administration may be used to substitute for up to one year of the non-specific experience.

Note: Strong organizational, computer and writing skills are preferred.


• Provide real-time oversight of the critical function of incident management on a statewide basis. Ensure appropriate information is provided for each initial report of serious reportable incidents, allegations of abuse and all deaths. This includes ensuring adequate protective measures for the individuals are taken, that the incidents are classified correctly and a thorough description of each incident has been received, and that required notifications to entities such as law enforcement are completed as appropriate.

• Work in conjunction with the Office of Investigations and Internal Affairs and the Office of Employee Relations, as well as the Statewide Committee on Incident Review (SCIR) and Local Incident Review Committees, to ensure a strong, coordinated approach is taken in response to any abuse allegations or other serious incidents that may occur within state-operated services.

• Manage the Incident Report and Management Application (IRMA) and review and analyze the data to identify significant trends to ensure they are responded to appropriately to improve the quality of services to individuals served. Assist the IRMA Coordinator in providing crystal reports, review, maintain and respond to the incident management mailbox, coordinate training, and provide technical assistance and facilitate access to the IRMA system.

• Provide ongoing technical assistance and direction to both state operated and voluntary provider agencies in the area of incident management.

• Generate Critical and Significant Event reports based on established criteria on an ongoing basis.

• Respond to inquiries relative to incident management as appropriate.

• Develop an understanding of the Part 624 (14 NYCRR Part 624) handbook, commentary and FAQs and provide advice and direction as appropriate.

• Provide DQI staff (Bureau of Program Certification and Continuous Quality Improvement) with pertinent information for monitoring and evaluation and alert Bureau of Program Certification staff to significant untoward events for immediate follow up, as needed.

• Assist in the development of appropriate and standardized trend analysis reports for the Commissioner’s and Leadership Team’s review, as well as specific trend reports that will be required to be completed on an annual basis by all providers of service in accordance with Part 624 regulations.

• Receive corrective action plan requests. Follow up on required information and review responses from providers to corrective action plan requests. Enter appropriate related information into IRMA and/or the VPCR. Complete all follow up as necessary.

• Review of investigations and investigative records. Processing of investigative and related incident records as required. Interaction with oversight agencies and provider agencies relative to investigative records procedures and process and follow up as necessary.

• Complete all other tasks relative to incident management as assigned.

Additional Comments Please note:

• Preference will be given to OPWDD employees impacted by closures. If you are being impacted by closure, please indicate this on your resume/cover letter.
• In order to be eligible for appointment and to maintain employment, you cannot be listed as an excluded individual or entity on any of the Federal and/or State Medicaid and Medicare exclusion lists (or excluded from any other Federal or Federally assisted program). If you are appointed and subsequently listed as an excluded individual or entity on any of these lists (or excluded from any other Federal or Federally assisted program), you may be terminated from your employment.
• OPWDD is an Equal Opportunity/Affirmative Action Employer

Some positions may require additional credentials or a background check to verify your identity.

Name Brigitte Driessen

Telephone 518-473-4785

Fax 518-474-9902

Email Address


Street OPWDD Personnel Office

44 Holland Avenue

City Albany

State NY

Zip Code 12229


Notes on ApplyingSubmit cover letter and résumé by May 21, 2018. Please reference the above EOA 2018-53 in all correspondence.

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