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Duties Description Serve as a liaison between the New York State Commission for the Blind (NYSCB) and the Office of Information Technology Services (OITS) to communicate business needs and requirements for specialized adaptive equipment necessary for use by NYSCB staff.
Coordinating with OITS on the Project Management of a new Consumer Information System (CIS).
Submit all Help Desk tickets for NYSCB and elevate Help Desk tickets as needed to ensure timely completions.
Assist with the new NYSCB Consumer Case Management System once it is implemented
Gather requirements and documentation for the new system
Document the functionality of the new system.
Monitor the NYSCB Case Management System Help Desk.
Research and recommend adaptive equipment policies for NYSCB consumers.
Review and document NYSCB’s internal policies and procedures.
Manage and maintain NYSCB’s Laptop, cell phone and Air Card/MiFi inventories.
Additional duties will be discussed in detail during the interview.
Additional Comments Candidates with a score of 100 or higher on the current PCO eligible list who are eligible for appointment are encouraged to apply. This position will then be filled as a traineeship. Please note your score of the exam in your cover letter.
Some positions may require additional credentials or a background check to verify your identity.
52 Washington Street, 231 North
Notes on ApplyingQualified candidates should send a resume and cover letter giving the Title, Location, and EOA Number of the position being applied for. Please provide your email address and your work, home and cell phone numbers. In order to qualify you for the position when you have current or prior New York State employment, you may be contacted by OCFS Personnel for your social security number to confirm your employment history.