Minimum Qualifications EITHER 1) Reachable on the Civil Service eligible list (if you are on the eligible list for this title you will automatically be canvassed for this position if your score is reachable for potential employment); OR 2) Eligible for reassignment by virtue of having permanent competitive service as an Office Assistant 2 (Calculations) (9); OR 3) Eligible for transfer under the provisions of Sec. 70.1, 70.4 or 52.6 of the Civil Service Law by virtue of having one year of permanent competitive service in an appropriate title.
Duties Description The duties for the Office Assistant 2-Calculations position will include, but are not limited to, the following:
30% Perform operations involving the assembly of data required for the calculation of a retirement allowance, death benefit, or other member-related benefit
20% Calculate actual benefits at the time of a member’s retirement, death, or refund
20% Assist in answering telephone inquiries from retirees, beneficiaries and other parties
15% Review service records to determine members’ eligibility for death benefits
10% Prepare routine correspondence to members, retirees, beneficiaries and other parties
5% Ability to utilize skills when deployed to other sections to provide assistance with the department’s work priorities
-Knowledge and commitment to the System’s Vision and Mission, and a commitment to adhere the NYSTRS’ Values of Integrity, Excellence, Respect, Resourcefulness, Diversity, Diligence, and Balance.
-Excellent customer relations skills, including the ability to be empathetic and approachable while maintaining a professional demeanor.
-The ability to communicate orally and in writing with regards to requesting and providing information.
-A dedication to continuous learning, including regular job rotations, and a willingness to accept and implement organizational change as it occurs.
-Detailed oriented and the ability to process work following unit procedures
-Willing to suggest modifications that might improve process
-The ability to exercise good situational judgment, flexibility, and tactfulness in dealing with internal and external customers
Additional Comments NYSTRS is an equal opportunity employer. We are committed to fostering an inclusive environment where diversity is valued and recognized as a source of strength and enrichment. We seek to attract talented people from a diverse range of backgrounds and cultures.
Some positions may require additional credentials or a background check to verify your identity.
Notes on ApplyingThe link to the employment application is: https://nystrs.peopleadmin.com.
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