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Minimum Qualifications Reachable on the appropriate Civil Service eligible list.
New York State employee with one year or more of permanent, contingent-permanent competitive, or non-competitive 55b/c service as a Business Systems Analyst 2, G-23; or one year or more of
permanent, contingent-permanent competitive or noncompetitive 55b/c service in a title eligible for transfer under
Section 52.6 of the Civil Service Law.
Duties Description Personally perform and direct business systems analysis associated with various processes, programs and/or projects. This will include: overseeing and facilitating communications with both internal and external customers; requirements gathering and review, planning and management; solution assessment and validation; and testing and implementation.
• Facilitate group discussions.
• Elicit business requirements.
• Act as a liaison between business stakeholders, program development, testing staff, IT staff, and internal and external customers.
• Create, validate, and maintain process documentation, business rules, and additional specifications (including flow charts, process models and technical specifications).
• Review processes for performance issues, downtime and inefficiencies.
• Analyze root cause, propose changes, solicit input and prioritize goals to identify and implement improvement opportunities and enhancements.
• Monitor and report project progress and status.
• Assist in the developing and monitoring test plans. Evaluate test results for consistency with business and system requirements.
• Identify, document, evaluate and escalate issues and risks in a timely manner to management, including potential options for solution/resolution.
• Ensure stakeholders are aware of policy and procedural modifications associated with process changes.
• Identify training needs and work with operational groups to plan, develop, coordinate, and deliver training.
• Evaluate solution design and performance against business goals and objectives.
• Demonstrate strong, professional, respectful communication skills, both verbally and in writing.
• Adhere to the Department’s time and attendance rules and regulations.
• Comply with Office of Human Resource Management, Affirmative Action, Code of Conduct, Ethics, and Internal Control rules, policies and procedures.
• Analyze complex situations and provide appropriate, logical solutions.
• Use Microsoft Word, Excel, PowerPoint, and Visio.
Some positions may require additional credentials or a background check to verify your identity.