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Review Vacancy

Date Posted 06/04/18

Applications Due06/15/18

Vacancy ID53889

AgencyInformation Technology Services, Office of

TitleStudent Assistant/COO-End User Services, Ref. #90040

Occupational CategoryI.T. Engineering, Sciences

Salary GradeNS

Bargaining UnitPS&T - Professional, Scientific, and Technical (PEF)

Salary RangeFrom $19.69 to $22.08 Hourly

Employment Type Full-Time

Appointment Type Temporary

Jurisdictional Class Non-competitive Class

Travel Percentage 0%

Workweek Mon-Fri

Hours Per Week 37.5


From 9 AM

To 5 PM

Flextime allowed? No

Mandatory overtime? No

Compressed workweek allowed? No

Telecommuting allowed? No

County Oneida

Street Address 207 Genesee St

City Utica


Zip Code13501

Minimum Qualifications • Must be a US citizen or foreign national eligible to work in the United States
• Must be 18 years of age or older
• Must be currently attending a New York State college, university or graduate program, or be a resident of New York State attending a college, university or graduate program outside of New York State

Preferred qualifications:
• Preferred Junior; minimum Sophomore level college student
• Major in Information Technology or Engineering
• Must have completed a minimum of one (1) year as a student at a degree-granting two or four-year college or university (completion of one year’s worth of academic credits over a more extended period of time may qualify part-time students)
• Or currently enrolled graduate student or accepted in a graduate degree program
• Must have a minimum grade point average (GPA) of 2.0 or equivalent to a C.

Duties Description This Student Assistant position is with the End User Services Team. The candidate will assist with on-site end user support of computers for Executive Agency staff. This includes, but is not limited to, imaging/deployment of PCs/laptops, software installation, and assisting in the investigation/diagnosis/resolution of issues reported by users in Service Now (the ITS service desk ticketing system). Duties will also include writing technical procedures, updating tickets in Service Now, and communicating with users to provide a high level of customer service.

The Student Assistant will be scheduled for between 5 and 7.5 hours, three to five days per week (days and hours flexible).

Preferred skills:

-- Basic Networking knowledge
-- Basic PC Hardware Knowledge
-- Familiarity with Microsoft Office Suite

Additional Comments Fingerprinting will be required of hired candidate. New or returning ITS employees may be required to pay for their own fingerprinting.

Please include a copy of your most recent trascript and enrollment verification along with your resume and cover letter.

Some positions may require additional credentials or a background check to verify your identity.

Name Schuyler Younkin

Telephone 518-473-0398

Fax 518-402-4924

Email Address


Street Empire State Plaza

PO Box 2062

City Albany

State NY

Zip Code 12220


Notes on ApplyingPlease send a resume and cover letter indicating that you are applying for a Student Assistant/COO-End User Services, Ref. #90040 position no later than June 15, 2018 ATTENTION: Schuyler Younkin.

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