Note: For questions about the job posting, please contact the agency that posted this position by using the contact information provided on the "Contact" tab for the position.
Minimum Qualifications MINIMUM QUALIFICATIONS:
Note: The purpose of this vacancy posting is to notify individuals about transfer opportunities. Candidates reachable on the Civil Service Eligible list(s) will be canvassed. However, you may also apply if you are eligible for appointment by one of the following qualifications:
60 or more college semester credit hours AND one year of full-time work experience in customer service; *
Or a high school diploma or GED AND two years of full-time work experience, one year of which must be in customer service. *
* Customer service is being defined as: interacting with the general public where your primary responsibility is effectively communicating verbally to explain programs/services, policies, or procedures or resolve customer issues and/or problems.
Qualifying Experience may include: call center agent, customer service representative, sales representative providing information, bank officer, or telemarketer.
Examples of Non-Qualifying Experience include: receptionist, data entry clerk, cashier, retail clerk, bartender, wait staff, hair stylist, bus driver, or home health aide, etc.
Duties Description STANDARD DUTIES:
As a Senior Employment Security Clerk, you would perform a variety of functions in the Adjudication Services Office, including processing incoming hearing requests, entering data in and retrieving information from various databases and systems, assembling and preparing hearing files, and communication with Unemployment Insurance benefit claimants and employers. Other clerical duties include filing, copying, scanning documents, using the postal meter machine, sorting and delivering files and correspondence.
Additional Comments Accepting 55b/55c Candidates. Please provide a copy of your 55b/55c letter when applying.
Schedule will be discussed at the time of interview.
Please provide resume and cover letter.
Some positions may require additional credentials or a background check to verify your identity.
Harriman State Campus, Building 12, Room 561
Notes on ApplyingTo be considered for this position, interested applicants should e-mail a cover letter and resume in Microsoft Word or PDF format to email@example.com. Please include the title, location and vacancy ID #60464 you are applying for in the subject line of your e-mail. Failure to do so may result in the delay of processing your application. In order to qualify you for the position, when you have current or prior New York State employment, you may be contacted by the NYSDOL Personnel Bureau for your social security number to confirm your employment history.