Note: For questions about the job posting, please contact the agency that posted this position by using the contact information provided on the "Contact" tab for the position.
Minimum Qualifications Eligible for a lateral transfer, or a 70.1 transfer by having one year of permanent competitive or 55 b/c service in an appropriate title.
Reachable on the appropriate eligible list in Albany.
* In addition, in order to be considered for appointment to a Spanish language position, applicants will be required to demonstrate proficiency in Spanish at a level that will ensure their ability to adequately perform the duties of the position.
Duties Description This Office Assistant 1 Spanish Language (SL) position is located in the Customer Support Center (CSC) of the Supplemental Security Income (SSI) State Supplement Bureau (SSP), within Employment and Income Support Programs.
Under the direction of a Grade 9 supervisor, this CSC SL Office Assistant will:
• Answer the telephones following CSC Unit protocols;
• Enter data from call into SSP system;
• Initiate the mailing of documents to recipients/provider agencies;
• Escalate issues to supervisor/Work Units as needed;
• Direct recipients to internal or external resources as necessary [i.e., Social Security Administration (SSA), Medicaid, Supplemental Nutrition Assistance Program (SNAP)];
• Create work items for the work units;
• Assist other units as necessary;
• Communicate with all co-workers (both verbally and written); and
• Return phone calls.
Additional Comments Appointment to this position is contingent upon the Division of the Budget approval to fill. A full-time, permanent appointment will be made. Incumbent must demonstrate and pass a Spanish language test to show his or her ability to understand Spanish and to speak it fluently. If certified by Civil Service, mandatory reemployment list candidates must be considered first for appointment to this title.
Please be advised that all hires or transfers into these positions must submit to mandatory fingerprinting and an associated background investigation, including state and national criminal history record checks, as well as a check with local law enforcement agencies where the applicant has lived, worked, and/or attended school within the last 5 years for any identified arrests, to ensure suitability for employment and/or continued employment. Candidates will not be required to pay the fees associated with mandatory fingerprinting. Depending on the nature of the job, the criminal convictions discovered, or any falsified or omitted information revealed, the investigative findings may bar appointment or result in removal after appointment.
***Candidates should reference posting #18-189 when submitting your application.*** If submitting electronically, please reference posting #18-189 as part of your subject line.
Some positions may require additional credentials or a background check to verify your identity.
Notes on ApplyingTo apply, please send a cover letter and resume. Include a current, Civil Service title and grade level and clearly state how you meet the minimum qualifications.
You may be required to provide acceptable proof of education, experience, credential and/or license to demonstrate that you meet the minimum qualifications for appointment to this position.
Applicants will be required to prove their eligibility for employment based upon acceptance of a position in accordance with the Immigration Reform and Control Act of 1986.
If you are a retiree currently receiving benefits, indicate this and the name of the retirement system in your response.
In accordance with state law, Governor’s Executive Order No. 6 and Section 504 of the Federal Rehabilitation Act of 1973, as amended, the NYS Office of Temporary and Disability Assistance does not discriminate against disabled individuals. If you are disabled and require reasonable accommodation at the time of the interview, please contact the Office of Equal Opportunity Development in Albany at (518) 473-8555 or in New York City at (212) 961-8216.