Note: For questions about the job posting, please contact the agency that posted this position by using the contact information provided on the "Contact" tab for the position.
Minimum Qualifications MINIMUM QUALIFICATIONS:
60 or more college semester credit hours AND one year of full-time work experience in customer service,*
a high school diploma or GED AND two years of full-time work experience, one year of which must be in customer service.*
*For the purposes of this examination, customer service is being defined as: interacting with the general public where your primary responsibility is effectively communicating verbally to explain programs/services, policies, or procedures or resolve customer issues and/or problems.
Qualifying Experience may include: call center agent, customer service representative, sales representative providing information, bank officer, or telemarketer.
Examples of Non-Qualifying Experience include: receptionist, data entry clerk, cashier, retail clerk, bartender, wait staff, hair stylist, bus driver, or home health aide, etc.
Duties Description STANDARD DUTIES:
As a Senior Employment Security Clerk assigned to DOL’s Customer Contact Center, you will answer inquiries from the general public received through a variety of communication channels including telephone, e-mail, and web chat, regarding agency services and programs. You would log inquiries and keep track of their status in order to ensure timely response and customer satisfaction and work under the pressure of continuous public contact. Additionally, you would conduct interviews with customers to obtain details of the information they are seeking and have verbal and written communication with other Department staff in order to resolve customers’ inquiries. You would be expected to provide high quality customer service and would use computer terminals for input and retrieval of information.
Some positions may require additional credentials or a background check to verify your identity.
Harriman State Campus, Building 12, Room 561
Notes on ApplyingTo be considered for this position, interested applicants should e-mail a cover letter and resume in Microsoft Word or PDF format to firstname.lastname@example.org. Please include the title, location and vacancy ID #60592 you are applying for in the subject line of your e-mail. Failure to do so may result in the delay of processing your application. In order to qualify you for the position, when you have current or prior New York State employment, you may be contacted by the NYSDOL Personnel Bureau for your social security number to confirm your employment history.