Review Vacancy
AgencyEducation Department, State
TitleInformation Technology Specialist Assistant, (Open to current NYS employees only), Box PIMS-345/00019
Occupational CategoryI.T. Engineering, Sciences
Bargaining UnitASU - Administrative Services Unit (CSEA)
Salary RangeFrom $42631 to $52039 Annually
Appointment Type Contingent Permanent
Minimum Qualifications MINIMUM QUALIFICATIONS:
Reassignment: Candidates must have one year of permanent competitive or 55b/c service as an Information Technology Assistant.
Section 70.1 Transfer: Candidates must have one year of permanent competitive or 55b/c service as a Computer Operator or Senior Computer Operator.
Eligible List Appointment: Candidates must be reachable on the Civil Service eligible list for Information Technology Assistant. If you are on the Civil Service eligible list for Information Technology Assistant, you may receive a canvass letter. You must complete and return it as instructed on the letter.
Duties Description The New York State Education Department's (NYSED) Office of Information Technology Services (ITS) is seeking candidates for an Information Technology Assistant position. ITS is responsible for fulfilling the information processing needs of offices throughout NYSED. The incumbent of this position will provide technology support to over 2,800 NYSED staff. Duties of this position include, but are not limited to, the following:
• Field first level phone calls and e-mails from NYSED staff and customers reporting technology problems and/or requesting assistance with use of technology products;
• Work with customers to analyze software and hardware problems and arrive at a solution;
• Utilize software tools to assist customers;
• Create written summaries of problems encountered by customers;
• Create written instructions to explain features of computer hardware and software;
• Research features of new computer hardware and software;
• Assist with ITS training program administration duties; and
• Prepare material for publication on the web and create web pages.
Additional Comments CONDITIONS OF EMPLOYMENT: This will be a contingent permanent appointment. Promotions and transfers may change appointees’ negotiating unit. Applicants should be aware that changes in negotiating units may affect their salary, insurance, and other benefits. Verification of training courses and/or transcripts will be required for all candidates at the time of interview.
*Leads to a maximum salary of $52,039 based on annual performance advances.
APPLICATION: Qualified candidates should send a resume and letter of interest by November 23, 2018 to omsjobs@nysed.gov (email submissions are preferred). You must include the Box number (PIMS-345/00019) of the position in the subject line of your email and cover letter to ensure receipt of your application.
Some positions may require additional credentials or a background check to verify your identity.
Name Office of Human Resources Management
Email Address omsjobs@nysed.gov
Address
Street NYS Education Department
89 Washington Avenue, OHRM, Room 528 EB
Notes on ApplyingAPPLICATION: Qualified candidates should send a resume and letter of interest by November 23, 2018 to omsjobs@nysed.gov (email submissions are preferred). You must include the Box number (PIMS-345/00019) of the position in the subject line of your email and cover letter to ensure receipt of your application.