StateJobsNY

NY HELPNo

AgencyAttorney General, Office of the

TitleInformation Technology Specialist 3

Occupational CategoryI.T. Engineering, Sciences

Salary Grade23

Bargaining UnitPS&T - Professional, Scientific, and Technical (PEF)

Salary RangeFrom $73284 to $92693 Annually

Employment Type Full-Time

Appointment Type Contingent Permanent

Jurisdictional Class Competitive Class

Travel Percentage 20%

Workweek Mon-Fri

Hours Per Week 37.5

Workday

From 9 AM

To 5:30 PM

Flextime allowed? No

Mandatory overtime? No

Compressed workweek allowed? No

Telecommuting allowed? No

County Rensselaer

Street Address 200 Broadway

City Troy

StateNY

Zip Code12180

Minimum Qualifications One year of permanent competitive services as an Information Technology Specialist 3 OR in a position at G-21 or higher deemed administrative under Section 52.6 of Civil Service Law OR in a title eligible for transfer under Section 70.1 of Civil Service Law. The transfer cannot be a second consecutive transfer resulting in advancement of more than two salary grades. Candidates reachable on the eligible list for this title will be canvassed and do not need to apply.

Duties Description The Information Technology Specialist 3 (G23) will be a member of the Delivery Services Group, which is responsible for customer and desktop support, inventory tracking, training, and the coordination of enterprise-wide software and hardware initiatives. Travel to OAG offices throughout the state may be required at times.

DUTIES:
• Lead the design and implementation of an asset management system solution to track and manage all IT inventory across NYS.
• Manage and coordinate asset information by conducting regular site visits, updating current inventory status as needed and identifying areas for improvement.
• Perform all phases of the IT asset management lifecycle, from asset request to retirement and disposal.
• Maintain product information regarding licenses, warranties and service agreements and coordinate renewals with management when necessary.
• Research industry best practices and incorporate with organizational practices.
• Propose asset performance opportunities as presented by team members and Service Center ticketing system.
• Create purchase requisitions.
• Support of Microsoft Office Suite products, including but not limited to Office 365
• Manage the content within the ServiceNow knowledge base.
• Improve use of the ServiceNow knowledge portal through regular updates and feedback review.
• Create standards and best practices for the management of ServiceNow knowledge articles.
• Regularly prepare and analyze ServiceNow dashboard reports on article usage and user feedback.
• Coordinate and provide desktop and hardware support for users across the state.
• Coordinate and conduct device and system testing and troubleshoot as needed.
• Assist with developing the agency’s documentation and training programs used in support of new product rollouts.
• Provide hands-on support for the delivery of new agency systems and services.
• Other duties as assigned.

PREFERRED QUALIFICATIONS:
• Previous experience with an asset management tool
• Strong organizational skills
• Supervisory experience
• Demonstrated problem-solving and analytical skills
• Experience working with end users, including requirements gathering and customer support.
• Ability to work effectively with employees at all levels within the organization.
• Excellent attention to detail
• Experience with a ticketing system such as ServiceNow
• The ability to react quickly to shifting priorities
• Excellent communication and interpersonal skills
• Technical writing and communication experience
• Experience working on and supporting enterprise systems.
• Ability to work with minimal supervision

Additional Comments Candidates from diverse backgrounds are encouraged to apply. The Office is an equal opportunity employer and is committed to workplace diversity.

PLEASE NOTE: Unless otherwise specified in the “Notes on Applying” section, the “Application Due” date associated with this posting is not the last day applications can be submitted. Applications for this position will be accepted by the hiring bureau on a rolling basis until a candidate is selected; recruitment for this position can be closed or suspended at any time.

9:00 am - 5:30 pm Monday - Friday, possibility of overtime.
Some nights and weekends required. Up to 20% of work time may be devoted to travel outside of the Albany area.

Some positions may require additional credentials or a background check to verify your identity.

Name William Harrison

Telephone

Fax 518-915-7754

Email Address HR.recruitment@ag.ny.gov

Address

Street Office of the Attorney General, Human Resources Management Bureau

The Capitol

City Albany, NY 12224

State NY

Zip Code 12224

Notes on ApplyingPreferred method of applying is via e-mail to HR.recruitment@ag.ny.gov. You must include vacancy ID #62835 in the subject line. Please be sure your submitted cover letter and resume indicate your current Civil Service title.