Review Vacancy
AgencyFinancial Services, Department of
TitleConsumer Representative 1 (DFS)
Occupational CategoryClerical, Secretarial, Office Aide
Bargaining UnitPS&T - Professional, Scientific, and Technical (PEF)
Salary RangeFrom $45455 to $58028 Annually
Minimum Qualifications Appointment method:
List Appointment: Candidates must be reachable for appointment on the Civil Service list #26-410 Consumer Representative 1 (DFS).
Duties Description The Department of Financial Services (DFS) is seeking applicants for the position of Consumer Representative 1 (DFS). Duties will include, but not be limited to, the following:
• Responds to inquiries and complaints regarding financial products;
• Informs consumers of appeal rights and complaint filing procedures;
• Reviews complaints and gathers the necessary documents such as insurance policies or cancellation letters from the consumer and company;
• Conducts research and determines if there is a violation of law, rule, or regulation, or unfair treatment of the consumer;
• Monitors complaints to detect recurring patterns that may involve fraud and refers cases to investigators;
• Meets with consumers and company representatives, as appropriate, to negotiate solutions;
• Prepares correspondence outlining resolution of complaints;
• Educates the public, through various events, about issues related to financial products and services, and ways consumers can protect their interest and avoid well-known and emerging scams; and
• Other duties as assigned.
Additional Comments Appointment to this position is pending Division of Budget approval to fill.
Some positions may require additional credentials or a background check to verify your identity.
Email Address Denise.Rotunda@dfs.ny.gov
Address
Notes on ApplyingTo Apply: Interested qualified candidates must submit a resume and letter of interest no later than January 28, 2019, to the email address listed below. Please include (Box CR1-06527) in the subject line of your email to ensure receipt of your application. Email submissions are preferred.
Denise Rotunda
Box CR1-06527
New York State Department of Financial Services
Office of Human Resources Management
99 Washington Avenue, Suite 301
Albany, New York 12257
Email: Denise.Rotunda@dfs.ny.gov
Fax: (518) 402-5071
Please note that not all applicants may be scheduled for an interview.
AMERICANS WITH DISABILITIES ACT: REASONABLE ACCOMMODATIONS
Under the Americans with Disabilities Act (ADA), the Department of Financial Services is required to provide reasonable accommodation for known physical or mental limitations of an otherwise qualified applicant with a disability if an accommodation would enable the applicant to perform the essential functions of the job and the accommodation would not constitute an undue hardship on the operations of the agency.