StateJobsNY

NY HELPNo

AgencyTemporary and Disability Assistance, Office of

TitleOffice Assistant 2

Occupational CategoryClerical, Secretarial, Office Aide

Salary Grade09

Bargaining UnitASU - Administrative Services Unit (CSEA)

Salary RangeFrom $36051 to $44311 Annually

Employment Type Full-Time

Appointment Type Contingent Permanent

Jurisdictional Class Competitive Class

Travel Percentage 0%

Workweek Mon-Fri

Hours Per Week 37.5

Workday

From 9 AM

To 5 PM

Flextime allowed? No

Mandatory overtime? No

Compressed workweek allowed? No

Telecommuting allowed? No

County Albany

Street Address 40 N. Pearl St.

City Albany

StateNY

Zip Code12207

Minimum Qualifications Eligible for a lateral transfer or eligible for a 70.1 transfer by having one year of permanent, competitive service in an appropriate title.

OR

Reachable on the appropriate eligible list in Albany.

Duties Description This position is located in the State Supplement Program (SSP) Bureau within Employment and Income Support Programs (EISP).

The incumbent will serve as a team leader for the Customer Support Center. The CSC toll free number provides customer service during regular business hours, and receives up to 1,500 calls per day. Each team leader supervises Office Assistant 1's, and has responsibilities that include but are not limited to, the following:

• Managing and directing the daily activities of the CSC team;
• Practicing and ensuring compliance with SSP policies and procedures;
• Monitoring calls, coaching and training operators;
• Ensuring that call information is entered into the SSP application;
• Making sure that the mailing of required forms/letters to SSP recipients takes place;
• Attending, following up and resolving customer complaints;
• Escalating issues to supervisor and/or work units as appropriate; and
• Preparing and directing schedules, monitoring attendance of operators, scheduling breaks and shifts as necessary.

Additional Comments Appointment to this position is contingent upon the Division of the Budget approval to fill You must be a current NYS employee to apply for this position. A full-time, permanent or contingent permanent appointment will be made. If certified by Civil Service, mandatory reemployment list candidates must be considered first for appointments to this title.

***Candidates should reference posting #19-024 when submitting your application.*** If submitting electronically, please reference posting #19-024 as part of your subject line.

Some positions may require additional credentials or a background check to verify your identity.

Name Recruitment Unit

Telephone (518) 402-3991

Fax (518) 474-9374

Email Address jobpostings@otda.ny.gov

Address

Street 40 North Pearl Street, 12B

City Albany

State NY

Zip Code 12243

Notes on ApplyingTo apply, please send a cover letter and resume. Include a current, Civil Service title and grade level and clearly state how you meet the minimum qualifications.

You may be required to provide acceptable proof of education, experience, credential and/or license to demonstrate that you meet the minimum qualifications for appointment to this position.

Applicants will be required to prove their eligibility for employment based upon acceptance of a position in accordance with the Immigration Reform and Control Act of 1986.

If you are a retiree currently receiving benefits, indicate this and the name of the retirement system in your response.

In accordance with state law, Governor’s Executive Order No. 6 and Section 504 of the Federal Rehabilitation Act of 1973, as amended, the NYS Office of Temporary and Disability Assistance does not discriminate against disabled individuals. If you are disabled and require reasonable accommodation at the time of the interview, please contact the Office of Equal Opportunity and Diversity in Albany at (518) 473-8555.