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Review Vacancy

Date Posted 02/12/19

Applications Due02/22/19

Vacancy ID64197

AgencyTemporary and Disability Assistance, Office of

TitleOffice Assistant 1

Occupational CategoryClerical, Secretarial, Office Aide

Salary Grade06

Bargaining UnitASU - Administrative Services Unit (CSEA)

Salary RangeFrom $30632 to $37891 Annually

Employment Type Full-Time

Appointment Type Permanent

Jurisdictional Class Competitive Class

Travel Percentage 0%

Workweek Mon-Fri

Hours Per Week 37.5

Workday

From 9 AM

To 5 PM

Flextime allowed? No

Mandatory overtime? No

Compressed workweek allowed? No

Telecommuting allowed? No

County Albany

Street Address 40 N. Pearl St.

City Albany

StateNY

Zip Code12207

Minimum Qualifications Eligible for a lateral transfer, or a 70.1 transfer by having one year of permanent competitive or 55 b/c service in an appropriate title.

OR

Reachable on the appropriate eligible list in Albany.

Duties Description These 10 positions are located in the SSI State Supplement Program (SSP) Bureau within Employment and Income Support Programs and will be in both the SSP Work Units and Customer Support Center (CSC).

SSP Work Units: Under the direction of an Office Assistant 2 supervisor, the positions' duties will include but are not limited to:
• Opening new SSP cases;
• Processing changes reported from various sources by updating client records and initiating the case actions;
• Calculating regular, manual and retroactive payments;
• Issuing all program related notices;
• Conducting re-determinations and initiating recoveries;
• Reviewing forms for completeness;
• Requesting information from recipients;
• Responding to recipient requests;
• Entering and retrieving information from the SSP computer system;
• Answering questions from recipients/providers/financial institutions;
• Faxing, mailing, and emailing recipients & vendors; and
• Reviewing activity/exception reports.

Customer Support Center (CSC): The Customer Support Center (CSC) positions will provide customer service during regular business hours, and serve as the primary point of contact for the approximately 670,000 SSP recipients. Under the direction of an Office Assistant 2 supervisor, each of these CSC office assistant 1's duties will include, but are not limited to:
• Answer the telephones following CSC Unit protocols;
• Enter data from call into SSP system;
• Initiate the mailing of documents to recipients/provider agencies;
• Escalate issues to supervisor/Work Units as needed;
• Direct recipients to internal or external resources as necessary (i.e., Social Security Administration - SSA, Medicaid, Supplemental Nutrition Assistance Program - SNAP);
• Create work items for the work units;
• Assist other units as necessary;
• Communicate with all co-workers (both verbally and written); and
• Return phone calls.

Additional Comments Appointments are contingent on the Division of the Budget approval to fill. Full-time, permanent appointments will be made. If certified by Civil Service, mandatory reemployment list candidates must be considered first for appointment to these titles.

***Candidates should reference posting #19-025 when submitting your application.*** If submitting electronically, please reference posting #19-025 as part of your subject line.

Some positions may require additional credentials or a background check to verify your identity.

Name Recruitment Unit

Telephone (518) 402-3991

Fax (518) 474-9374

Email Address jobpostings@otda.ny.gov

Address

Street 40 North Pearl Street, 12B

City Albany

State NY

Zip Code 12243

 

Notes on ApplyingTo apply, please send a cover letter and resume. Include a current, Civil Service title and grade level and clearly state how you meet the minimum qualifications.

You may be required to provide acceptable proof of education, experience, credential and/or license to demonstrate that you meet the minimum qualifications for appointment to this position.

Applicants will be required to prove their eligibility for employment based upon acceptance of a position in accordance with the Immigration Reform and Control Act of 1986.

If you are a retiree currently receiving benefits, indicate this and the name of the retirement system in your response.

In accordance with state law, Governor’s Executive Order No. 6 and Section 504 of the Federal Rehabilitation Act of 1973, as amended, the NYS Office of Temporary and Disability Assistance does not discriminate against disabled individuals. If you are disabled and require reasonable accommodation at the time of the interview, please contact the Office of Equal Opportunity and Diversity in Albany at (518) 473-8555.

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