Please note: State agencies that contact job applicants do not usually request personal or financial information via text message or over the phone in connection with your response to a job posting. If you are contacted for such information by these methods, or any other method, please verify the identity of the individual before transmitting such information to that person.
Note: For questions about the job posting, please contact the agency that posted this position by using the contact information provided on the "Contact" tab for the position.

Review Vacancy

Date Posted 03/15/19

Applications Due03/29/19

Vacancy ID65235

AgencyInformation Technology Services, Office of

TitleStudent Assistant-COO/Voice Operations Unit, Ref. #18304(2)

Occupational CategoryI.T. Engineering, Sciences

Salary GradeNS

Bargaining UnitPS&T - Professional, Scientific, and Technical (PEF)

Salary RangeFrom $19.30 to $21.65 Hourly

Employment Type Full-Time

Appointment Type Temporary

Jurisdictional Class Non-competitive Class

Travel Percentage 0%

Workweek Mon-Fri

Hours Per Week 20

Workday

From 9 AM

To 5 PM

Flextime allowed? No

Mandatory overtime? No

Compressed workweek allowed? No

Telecommuting allowed? No

County Albany

Street Address 40 North Pearl Street

City Albany

StateNY

Zip Code12207

Minimum Qualifications • Must be a US citizen or foreign national eligible to work in the United States
• Must be 18 years of age or older
• Must be currently attending a New York State college, university or graduate program, or be a resident of New York State attending a college, university or graduate program outside of New York State

Preferred qualifications:

• Sophomore level college student
• Major in Information Technology or Engineering
• Must have completed a minimum of one (1) year as a student at a degree-granting two or four-year college or university (completion of one year’s worth of academic credits over a more extended period of time may qualify part-time students)
• Or currently enrolled graduate student or accepted in a graduate degree program
• Must have a minimum grade point average (GPA) of 2.0 or equivalent to a C.

Duties Description Duties include, but are not limited to:

-- Working with customers resolving telephone related issues for various State Agencies

-- Working with other teams to resolve issues

-- Updating excel documents and various databases


This student assistant position will be scheduled for between 5 and 7.5 hours, three to five days per week (days and hours are flexible).

Preferred skills:

-- Excellent written and verbal communication skills
-- Strong analytical and troubleshooting abilities
-- Proficient with computers, including Microsoft Office Suite
-- Knowledge of the fundamentals in network environment is preferred
-- Must be able to work in a fast-paced environment

Additional Comments Some positions require fingerprinting.

Some positions may require additional credentials or a background check to verify your identity.

Name Roxanne Languish

Telephone 518-549-1146

Fax 518-402-4924

Email Address Roxanne.Languish@its.ny.gov

Address

Street Empire State Plaza

PO Box 2062

City Albany

State NY

Zip Code 12220

 

Notes on ApplyingPlease send a cover letter and resume to the attention of Roxanne Languish and indicate you are applying for Student Assistant-COO/Voice Operations Unit, Ref. #18304(2) no later than March 29, 2019 and clearly indicate how you meet the minimum qualifications for this position.

Your social security number may be required in order to confirm your eligibility.

Printable Version