Review Vacancy
AgencyInformation Technology Services, Office of
TitleStudent Assistant-COO/Voice Operations Unit, Ref. #18304(2)
Occupational CategoryI.T. Engineering, Sciences
Bargaining UnitPS&T - Professional, Scientific, and Technical (PEF)
Salary RangeFrom $19.30 to $21.65 Hourly
Minimum Qualifications • Must be a US citizen or foreign national eligible to work in the United States
• Must be 18 years of age or older
• Must be currently attending a New York State college, university or graduate program, or be a resident of New York State attending a college, university or graduate program outside of New York State
Preferred qualifications:
• Sophomore level college student
• Major in Information Technology or Engineering
• Must have completed a minimum of one (1) year as a student at a degree-granting two or four-year college or university (completion of one year’s worth of academic credits over a more extended period of time may qualify part-time students)
• Or currently enrolled graduate student or accepted in a graduate degree program
• Must have a minimum grade point average (GPA) of 2.0 or equivalent to a C.
Duties Description Duties include, but are not limited to:
-- Working with customers resolving telephone related issues for various State Agencies
-- Working with other teams to resolve issues
-- Updating excel documents and various databases
This student assistant position will be scheduled for between 5 and 7.5 hours, three to five days per week (days and hours are flexible).
Preferred skills:
-- Excellent written and verbal communication skills
-- Strong analytical and troubleshooting abilities
-- Proficient with computers, including Microsoft Office Suite
-- Knowledge of the fundamentals in network environment is preferred
-- Must be able to work in a fast-paced environment
Additional Comments Some positions require fingerprinting.
Some positions may require additional credentials or a background check to verify your identity.
Email Address Roxanne.Languish@its.ny.gov
Address
PO Box 2062
Notes on ApplyingPlease send a cover letter and resume to the attention of Roxanne Languish and indicate you are applying for Student Assistant-COO/Voice Operations Unit, Ref. #18304(2) no later than March 29, 2019 and clearly indicate how you meet the minimum qualifications for this position.
Your social security number may be required in order to confirm your eligibility.