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Review Vacancy

Date Posted 03/25/19

Applications Due04/04/19

Vacancy ID65521

NY HELPNo

AgencyMotor Vehicles, Department of

TitleOffice Assistant 3

Occupational CategoryClerical, Secretarial, Office Aide

Salary Grade14

Bargaining UnitASU - Administrative Services Unit (CSEA)

Salary RangeFrom $48728 to $59186 Annually

Employment Type Full-Time

Appointment Type Permanent

Jurisdictional Class Competitive Class

Travel Percentage 0%

Workweek Mon-Fri

Hours Per Week 37.5

Workday

From 8 AM

To 4 PM

Flextime allowed? No

Mandatory overtime? No

Compressed workweek allowed? No

Telecommuting allowed? No

County Albany

Street Address NYS DMV

6 Empire State Plaza Swan St Building

City Albany

StateNY

Zip Code12228

Minimum Qualifications Current New York State employees, with one year of permanent service in a Grade 12 or higher title eligible for transfer under Section 70.1 of the Civil Service Law, or currently in an Office Assistant 3 position eligible for transfer.
You may be eligible for Section 70.1 transfer if you have one year of permanent/contingent-permanent, competitive service in a transfer eligible title.

Duties Description The incumbent will work in the Data Services office of the Department of Motor Vehicles providing clerical and office support that includes but is not limited to:

• Provide guidance to Customers who call or email regarding LENS, COMPASS, Dial-In or PREED services, if appropriate. Refer to other units such as FOIL, Data Requests or Certified Document Center when necessary;
• Provide level two technical support to Customers as needed;
• Compile correspondence to external Customers and internally to DMV staff as necessary;
• Occasionally provision customers in VPASS, FINS and PASE (Dial-In);
• Routinely provision PREED Customers;
• Maintain internal procedure documents and external help information for the LENS, COMPASS, Dial-In or PREED services;
• Attends meetings as applicable and serve as a project team member.

Some positions may require additional credentials or a background check to verify your identity.

Name Jessica Townsel

Telephone (518) 473-5122

Fax (518) 473-6946

Email Address Jessica.Townsel@dmv.ny.gov

Address

Street 6 Empire State Plaza

Swan Street Building

City Albany

State NY

Zip Code 12228

 

Notes on ApplyingPlease submit a cover letter (referencing the Vacancy ID noted at the top of this posting) indicating how you meet the qualifications for appointment, and a clear and concise resume to the contact name above. Candidates may be asked for their social security number to verify NYS employment history and transfer eligibility.

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