Review Vacancy
AgencyEducation Department, State
TitleInformation Technology Specialist 3, Box PIMS-1812/44454
Occupational CategoryNo Preference
Bargaining UnitPS&T - Professional, Scientific, and Technical (PEF)
Salary RangeFrom $73284 to $92693 Annually
Appointment Type Contingent Permanent
Street Address Office of Performance Improvement and Management Services
Office of Information Technology Services
Minimum Qualifications MINIMUM QUALIFICATIONS:
Reassignment: Candidates must have one year of permanent competitive or 55b/c service as an Information Technology Specialist 3.
Section 70.1 Transfer to Information Technology Specialist 3: Candidates must have one year of permanent competitive or 55 b/c service in any of the following titles: Chief Computer Operator, Information Technology Specialist 3, Information Technology Specialist 3 (Data Communications),Information Technology Specialist 3 (Database), Information Technology Specialist 3 (Systems Programming), Information Technology Specialist 4, Information Technology Specialist 4 (Operations) or Mapping Technologist 3.
Section 52.6 Transfer to Information Technology Specialist 3: Candidates must have one year of permanent competitive or 55b/c service in a title allocated SG-21 or higher eligible to transfer under Section 52.6 of the Civil Service Law. For information regarding the transfer options of your current title, please visit the Civil Service Career Mobility Office Website.
Eligible List Appointment: Candidates must be reachable on the Information Technology Specialist 3 Civil Service eligible list. If you are on the Civil Service eligible list for this title, you may receive a canvass letter. You must complete and return it as instructed on the letter.
Duties Description The New York State Education Department (NYSED) is seeking candidates for an Information Technology Specialist 3 position in the Office of Information Technology Services (ITS). The incumbent of this position will work in the Desktop Support Unit in the Automation Support Center. This Unit provides end-user microcomputer services. Duties of this position include, but are not limited to, the following:
• Respond to help desk calls for computer-related problems via phone, remote control, or in person;
• Use System Center Configuration Manager to assist in creating software and operating system image packages for the enterprise;
• Manage hardware and software inventory;
• Use Microsoft Active Directory Users and Computers and other utilities to troubleshoot hardware, software, and password issues within the enterprise;
• Provide advanced support to ACCES program area for Microsoft Office 365;
• Assist and direct moves of computer equipment for staff and office relocations;
• Direct the unpacking, configuration/setup, and delivery/deployment of new computer equipment, and coordinate with office staff receiving new computers;
• Install and configure software and other upgrades according to NYSED standards from NYSED servers and supplied images;
• Troubleshoot problems with PCs, laptops, printers and other hardware, including scanners and external drives; and
• Supervise and instruct Remote Site Assistants in the ACCES program area.
Additional Comments CONDITIONS OF EMPLOYMENT: This will be a contingent permanent appointment. Promotions and transfers may change appointee’s negotiating unit. Applicants should be aware that changes in negotiating units may affect their salary, insurance, and other benefits.
*Leads to a maximum salary of $92,693 based on annual performance advances.
APPLICATION: Qualified candidates should send a resume and letter of interest by August 7, 2019 to omsjobs@nysed.gov (email submissions preferred). You must include the Box number (PIMS-1812/44454) of the position in the subject line of your email and cover letter to ensure receipt of your application.
Some positions may require additional credentials or a background check to verify your identity.
Name Office of Human Resources Management
Email Address omsjobs@nysed.gov
Address
Street NYS Education Department
89 Washington Avenue, Room 528EB
Notes on ApplyingAPPLICATION: Qualified candidates should send a resume and letter of interest by August 7, 2019 to omsjobs@nysed.gov (email submissions preferred). You must include the Box number (PIMS-1812/44454) of the position in the subject line of your email and cover letter to ensure receipt of your application.