Please note: State agencies that contact job applicants do not usually request personal or financial information via text message or over the phone in connection with your response to a job posting. If you are contacted for such information by these methods, or any other method, please verify the identity of the individual before transmitting such information to that person.
Note: For questions about the job posting, please contact the agency that posted this position by using the contact information provided on the "Contact" tab for the position.

Review Vacancy

Date Posted 09/12/19

Applications Due09/27/19

Vacancy ID73960

AgencyTaxation & Finance, State

TitleTaxpayer Service Specialist 1

Occupational CategoryOther Professional Careers

Salary Grade14

Bargaining UnitPS&T - Professional, Scientific, and Technical (PEF)

Salary RangeFrom $45455 to $58028 Annually

Employment Type Full-Time

Appointment Type Contingent Permanent

Jurisdictional Class Competitive Class

Travel Percentage 0%

Workweek Mon-Fri

Hours Per Week 37.5

Workday

From 9 AM

To 5 PM

Flextime allowed? No

Mandatory overtime? No

Compressed workweek allowed? No

Telecommuting allowed? No

County Albany

Street Address WA Harriman Campus

City Albany

StateNY

Zip Code12227

Minimum Qualifications Eligible for transfer or reachable on the appropriate Civil Service eligible list.

Qualified candidates should submit a letter of interest and resume including current title, how you qualify and your social security number for verification. Qualified candidates will also need to provide an unofficial transcript for verification of college credits. Please reference the vacancy ID number and title.

Duties Description Under higher level supervision, the Taxpayer Services Specialist 1 (TSS 1) must be able to perform the following essential functions:
• Maintain confidentiality of information; exercise patience and good judgment in dealing with internal/external customers.
• Collaborate in the execution of test scenarios to evaluate the accuracy of the system.
• Collaborate in the analysis of defects in systems, processes and procedures, and recommend solutions to address the defect(s).
• Multi-task and prioritize assignments; organize workload and files for all assignments.
• Be detail-oriented and follow through with all aspects of assignments through completion.
• Use various spreadsheets for tracking a wide variety of assignments.
• Communicate effectively via written, telephone and face to face contact with
• Department staff and management.
• Understand and logically explain complex technical requirements and provisions to others
• Cross train with other staff and provide back-up for other staff if necessary.
• Provide guidance as a technical instructor in formal classroom and/or on-the-job training sessions.
• Work closely with management performing duties and provide program and technical assistance.
• Organize and maintain files, create reports, spreadsheets and organizational charts.
• Create and assist in the preparation, review, and evaluation of a variety of reports and records (Project timeline, software licenses, time reporting, widgets)
Adhere to the time and attendance rules and regulations of the Department

Additional Comments Note: Candidates reachable on the Civil Service eligible list(s) for this title will be canvassed.

Some positions may require additional credentials or a background check to verify your identity.

Name Jane Glasser

Telephone 518-457-6956

Fax

Email Address Jane.glasser@tax.ny.gov

Address

Street WA Harriman State Campus

City Albany

State NY

Zip Code 12227

 

Notes on ApplyingQualified candidates should submit a letter of interest and resume including current title, how you qualify and your social security number for verification. Qualified candidates will also need to provide an unofficial transcript for verification of college credits. Please reference the vacancy ID number and title.

Printable Version