StateJobsNY

NY HELPNo

AgencyFinancial Services, Department of

TitleOffice Assistant 2

Occupational CategoryClerical, Secretarial, Office Aide

Salary Grade09

Bargaining UnitASU - Administrative Services Unit (CSEA)

Salary RangeFrom $36772 to $45200 Annually

Employment Type Full-Time

Appointment Type Permanent

Jurisdictional Class Competitive Class

Travel Percentage 0%

Workweek Mon-Fri

Hours Per Week 37.50

Workday

From 9 AM

To 5 PM

Flextime allowed? No

Mandatory overtime? No

Compressed workweek allowed? No

Telecommuting allowed? No

County Albany

Street Address One Commerce Plaza

City Albany

StateNY

Zip Code12257

Minimum Qualifications Appointment method:

List Appointment: Candidates must be reachable on the Civil Service eligible list for Office Assistant 2, #37-890.

Transfer: Candidates in a title eligible for transfer via Section 70.1 of the Civil Service Law are encouraged to apply. Information regarding transfer eligibility may be available on the Civil Service Career Mobility Office website at http://careermobilityoffice.cs.ny.gov/cmo/

Duties Description The Department of Financial Services (DFS) is seeking a candidate for the position of Office Assistant 2 in the Consumer Assistance Unit. Duties include, but are not limited to:

• Answers phones on designated days and responds to general questions from consumers, hospitals, health care providers and others on the external appeals process and/or aids in filling out the application via calls on the dedicated external appeal toll free line;
• Transfers calls from the external appeal applicants to the assigned examiner;
• Mails, faxes or emails external appeal applications to consumers when a request is made via phone call;
• Retrieves messages on designated days from the external appeals voice mailbox;
• Refers problematic callers or matters of a sensitive nature to a supervisor;
• Retrieves and opens mail on designated days;
• Reviews the correspondence and separates into categories;
• Batches the four categories of correspondence under the appropriate barcode sheet;
• Attaches responses that were faxed, emailed or scanned into EA NYCIS to existing external appeals;
• Sorts faxed appeals into the preferred page order and uploads to EA NYCIS;
• Enters appeals on heavy mail days; and
• Other duties as assigned.

Some positions may require additional credentials or a background check to verify your identity.

Name Nicole Pickel

Telephone

Fax (518) 402-5071

Email Address Nicole.Pickel@dfs.ny.gov

Address

Street 99 Washington Avenue, Suite 301

City Albany

State NY

Zip Code 12257

Notes on ApplyingTo Apply: Interested qualified candidates must submit a resume and letter of interest no later than November 20, 2019 to the email address listed below. Please include (Box OA2-CAU-06128) in the subject line of your email to ensure receipt of your application. Email submissions are preferred.

Nicole Pickel
Box OA2-CAU-06128
New York State Department of Financial Services
Office of Human Resources Management
99 Washington Avenue, Suite 301
Albany, New York 12257
Email: Nicole.Pickel@dfs.ny.gov
Fax: (518) 402-5071

New York State
An Equal Opportunity/Affirmative Action Employer


AMERICANS WITH DISABILITIES ACT: REASONABLE ACCOMMODATIONS
Under the Americans with Disabilities Act (ADA), the Department of Financial Services is required to provide reasonable accommodation for known physical or mental limitations of an otherwise qualified applicant with a disability if an accommodation would enable the applicant to perform the essential functions of the job and the accommodation would not constitute an undue hardship on the operations of the agency.