Review Vacancy
AgencyState Comptroller, Office of the
TitleOffice Assistant 2 (Calculations) - Item #07434 (2)
Occupational CategoryClerical, Secretarial, Office Aide
Bargaining UnitASU - Administrative Services Unit (CSEA)
Salary RangeFrom $36772 to $45200 Annually
Appointment Type Contingent Permanent
Minimum Qualifications Interested candidates must currently be reachable on the Office Assistant 2-Calculations/ Calculations Clerk 2 eligible list or eligible to transfer under section 70.1 of the Civil Service Law.
Transfer via 70.1
To be eligible for a 70.1 transfer, an individual must be a current New York State Employee and have one year of permanent competitive service in a qualifying transferable title allocated to a salary grade 7 or above.
Duties Description • Computes more complicated and detailed calculations pertaining to member and pensioners involving a variety of topics including: loans, service credit, final average salary, etc;
• Prepares and completes member and pensioner reports by collecting and displaying data;
• Uses PeopleSoft, the MEBEL system as well as various databases to obtain and compute customer and Retirement System information as necessary;
• Operates office equipment such as photocopiers, calculators, computers, printers and faxes as necessary to ensure information is compiled and relayed to appropriate staff and/or customers in a timely manner;
• Responds to basic incoming telephone calls from customers pertaining to matters involving complex calculations, as necessary;
• Completes benefit projections per member request that involve mathematical computations involving arrears, service credit and final average salary;
• Completes Help Tickets summarizing the questions and/or comments from customers that need to be relayed to the processing units for review and/or response.
• Assists Information Representatives at the Call Center and/or the Information Office, pre-screening customers with scheduled interviews by ascertaining their needs and resolving their basic questions, including those pertaining to projected loan balances, service credit accumulations, and final average salary calculations;
• Take down information obtained from customers via telephone including their names, addresses and literature requested, and relay this information to clerical staff for distribution.
Additional Comments Desired Competencies
• Demonstrates the ability to perform mathematical calculations of the more complex nature as necessary.
• Capable of acquiring, comprehending and relating information to customers as necessary.
• Exhibits excellent interpersonal skills with staff and customers.
• Possesses a working knowledge of computational equipment such as computer terminals and calculators, as well as experience with fax machines and photocopiers.
• Performs tasks accurately and within specific time frames.
Some positions may require additional credentials or a background check to verify your identity.