Review Vacancy
AgencyWorkers' Compensation Board
TitleAssistant Workers' Compensation Examiner, WCB Items #1492
Occupational CategoryClerical, Secretarial, Office Aide
Bargaining UnitASU - Administrative Services Unit (CSEA)
Salary RangeFrom $36772 to $45200 Annually
Minimum Qualifications Candidates must be reachable on the appropriate Civil Service eligible list.
OR
Candidates must have permanently served at least one year in a title designated as appropriate for transfer in accordance with Section 70.1 of the Civil Service Law.
Transfer eligible titles include but may not be limited to: Office Assistant 2, Office Assistant 2 Calculations, Office Assistant 2 Keyboarding.
Duties Description Duties of this position include, but are not limited to: responding to stakeholders to provide and process information via telephone, electronically or work requests in a professional manner. Call center duties include ensuring callers are given accurate information; using Board tools efficiently to provide accurate information in a clear, concise, and understandable manner; managing difficult callers in a professional manner according to procedures. Other duties include updating claims information, providing call backs to parties requiring information and performing in-depth requests to the Examining unit when necessary; processing forms received and making changes to case files when necessary.
Some positions may require additional credentials or a background check to verify your identity.
Address
Street Human Resources Management
328 State Street
Notes on ApplyingQualified candidates should send a letter of interest and resume which lists your actual Civil Service title, salary grade and specific verifiable information as to how you meet the minimum qualifications to be eligible to apply for this position. Please send your application to HRM@WCB.ny.gov (email applications are preferred). It is important that you reference the WCB Items #1492 in the subject line of your email to ensure receipt of your application. (Please do NOT reference the Vacancy ID No.)