Minimum Qualifications Minimum Qualifications:
Either 1. 60 or more college semester credit hours AND one year of full-time work experience in customer service; *
Or 2. a high school diploma or GED AND two years of full-time work experience, one year of which must be in customer service. *
*Customer service is being defined as: interacting with the general public where your primary responsibility is effectively communicating verbally to explain programs/services, policies, or procedures or resolve customer issues and/or problems.
Qualifying Experience may include call center agent, customer service representative, sales representative providing information, bank officer, or telemarketer.
Non-Qualifying Experience includes receptionist, data entry clerk, cashier, retail clerk, bartender, wait staff, hair stylist, bus driver, or home health aide, etc.
Note: This position may require fingerprint background check that must be done prior to appointment.
Duties Description Standard Duties:
As a Senior Employment Security Clerk, you would perform a variety of functions related to accepting, processing and certifying claims for unemployment insurance benefits. You would work continuously with the public; you would conduct telephone interviews with claimants to obtain detailed information quickly and efficiently identifying issues related to entitlement and eligibility for benefits. You would also respond to unemployment insurance inquiries and process claims related documents. You would use computer terminals for input and retrieval of information.
Some positions may require additional credentials or a background check to verify your identity.
State Office Campus, Building 12, Room 561
Notes on ApplyingTo be considered for this position, interested applicants should e-mail a cover letter and resume in Microsoft Word or PDF format to firstname.lastname@example.org. Please include the title, location and vacancy ID #76018 you are applying for in the subject line of your e-mail. Failure to do so may result in the delay of processing your application.