Review Vacancy
AgencyTemporary and Disability Assistance, Office of
TitleOffice Assistant 2 (Customer Service)
Occupational CategoryClerical, Secretarial, Office Aide
Bargaining UnitASU - Administrative Services Unit (CSEA)
Salary RangeFrom $36772 to $45200 Annually
Minimum Qualifications Eligible for a lateral transfer or eligible for a 70.1 transfer by having one year of permanent competitive service in an appropriate title;
OR
Reachable on the appropriate eligible list in Brooklyn.
Duties Description The Office Assistant 2 (Customer Service) is responsible for obtaining records, preparing files, recording arrival time and other information on calendars, and inserting documents into the fair hearing file. They refer appellants to waiting areas and respond to inquiries from appellants and their representatives regarding the hearing process. They make photocopies of client documents and enter aid-continuing violation notifications at the request of the Administrative Law Judge (ALJ). They also enter corrections provided by the ALJs on the files and enter information as to the disposition of the cases on the on-line calendars, and review and notate defaulted files. They print and file waiver of appearance packets for outside agencies. They may process SOS decisions. They assist in maintaining order in the waiting rooms and maintain supplies, documents, files, etc. in an orderly fashion for courier pickup. Under the direction of a supervisor, they may be asked to assist in processing adjournments, aid-continuing violation redirects, and compliance complaints and enter hearing requests on-line as needed. They may enter new hearings requests at the request of the hearing officer.
Additional Comments Appointment to this position is contingent upon Division of Budget approval to fill. You must be a current New York State employee to apply for this position. A full-time, permanent appointment will be made. If certified by Civil Service, mandatory reemployment list candidates must be considered first for appointment to this title.
This position includes $3026 in location pay.
Candidates should reference posting #20-011 when submitting your application.
If submitting electronically, please reference posting #20-011 as part of your subject line.
Some positions may require additional credentials or a background check to verify your identity.
Email Address jobpostings@otda.ny.gov
Address
Street 40 North Pearl Street, 12B
Notes on ApplyingTo apply, please send a cover letter and resume. Include a current, Civil Service title and grade level and clearly state how you meet the minimum qualifications.
You may be required to provide acceptable proof of education, experience, credential and/or license to demonstrate that you meet the minimum qualifications for appointment to this position.
Applicants will be required to prove their eligibility for employment based upon acceptance of a position in accordance with the Immigration Reform and Control Act of 1986.
If you are a retiree currently receiving benefits, indicate this and the name of the retirement system in your response.
In accordance with state law, Governor’s Executive Order No. 6 and Section 504 of the Federal Rehabilitation Act of 1973, as amended, the NYS Office of Temporary and Disability Assistance does not discriminate against disabled individuals. If you are disabled and require reasonable accommodation at the time of the interview, please contact the Office of Equal Opportunity and Diversity in Albany at (518) 473-8555.