StateJobsNY

NY HELPNo

AgencyAttorney General, Office of the

TitleInformation Technology Specialist 2

Occupational CategoryI.T. Engineering, Sciences

Salary Grade18

Bargaining UnitPS&T - Professional, Scientific, and Technical (PEF)

Salary RangeFrom $56604 to $71980 Annually

Employment Type Full-Time

Appointment Type Contingent Permanent

Jurisdictional Class Competitive Class

Travel Percentage 0%

Workweek Mon-Fri

Hours Per Week 37.5

Workday

From 9 AM

To 5 PM

Flextime allowed? No

Mandatory overtime? No

Compressed workweek allowed? No

Telecommuting allowed? No

County Rensselaer

Street Address 200 Broadway

City Troy

StateNY

Zip Code12180

Minimum Qualifications EITHER: 1) Reachable on the Civil Service eligible list; OR 2) Eligible for reassignment by virtue of having permanent competitive service as an Information Technology Specialist 2 (SG-18); OR 3) Eligible for transfer under the provisions of the Civil Service Law by virtue of having one year of permanent competitive service in an appropriate title.

Duties Description The Information Technology Specialist 2 (G-18) will work under the general supervision of an Information Technology Specialist 3 (G-23). They will be a member of the O365 Productivity team. Candidates must possess strong organizational, technical and customer service skills. Job duties include but are not limited to the following:

DUTIES:
• Leverage the MS O365 suite of productivity tools, including Outlook, SharePoint, OneDrive, Exchange and PowerApps to meet the communication and collaboration needs of the agency.
• Manage the OAG’s user email accounts, calendars and archives.
• Perform all phases of the user management lifecycle in Active Directory, including creations, deletions, transfers and provisioning of access control rights.
• Utilize MS InTune to provision, configure and troubleshoot agency staff’s mobile devices.
• Create task automation and configuration management scripts using PowerShell.
• Research industry best practices and incorporate with organizational practices.
• Conduct system testing and health monitoring and troubleshoot as needed.
• Maintain product information regarding licenses, warranties and service agreements.
• Utilize the ServiceNow ticketing system to manage and prioritize user requests and incidents.
• Support agency product rollouts and training needs.

PREFERRED QUALIFICATIONS:
• Experience using and customizing Microsoft Office products.
• Strong organizational skills.
• Excellent attention to detail.
• Previous experience managing user accounts.
• The ability to multi-task and work independently.
• Excellent communication and interpersonal skills.

Additional Comments Candidates from diverse backgrounds are encouraged to apply. The Office is an equal opportunity employer and is committed to workplace diversity.

PLEASE NOTE: Unless otherwise specified in the “Notes on Applying” section, the “Application Due” date associated with this posting is not the last day applications can be submitted. Applications for this position will be accepted by the hiring bureau on a rolling basis until a candidate is selected; recruitment for this position can be closed or suspended at any time.

Some positions may require additional credentials or a background check to verify your identity.

Name William Harrison

Telephone

Fax 518-915-7754

Email Address HR.recruitment@ag.ny.gov

Address

Street Office of the Attorney General, Human Resources Management Bureau

The Capitol

City Albany, NY 12224

State NY

Zip Code 12224

Notes on ApplyingPreferred method of applying is via e-mail to HR.recruitment@ag.ny.gov. You must include vacancy ID #78008 in the subject line. Please be sure your submitted cover letter and resume indicate your current Civil Service title.