StateJobsNY

NY HELPNo

AgencyTemporary and Disability Assistance, Office of

TitleProgram Aide

Occupational CategoryClerical, Secretarial, Office Aide

Salary Grade13

Bargaining UnitASU - Administrative Services Unit (CSEA)

Salary RangeFrom $46062 to $56107 Annually

Employment Type Full-Time

Appointment Type Permanent

Jurisdictional Class Competitive Class

Travel Percentage 0%

Workweek Mon-Fri

Hours Per Week 37.5

Workday

From 9 AM

To 5 PM

Flextime allowed? No

Mandatory overtime? No

Compressed workweek allowed? Yes

Telecommuting allowed? No

County Albany

Street Address 40 North Pearl Street

City Albany

StateNY

Zip Code12243

Minimum Qualifications Eligible for a lateral transfer or eligible for a 70.1 transfer by having one year of permanent competitive service in an appropriate title;

OR

Reachable on the appropriate eligible list in Albany.

Duties Description Duties of this position will include but are not limited to, the following:

• Assist with the evaluation and approval of IT service requests, and with the collection and reporting of related data.

• Assist with monitoring the fulfillment of IT service requests, and with escalating the resolution of service requests and incident tickets on behalf of agency staff as needed.

• Communicate with agency staff regarding IT initiatives and issues.

• Collect and organize test data. Communicate test results to the New York State Office of Information Technology Services.

• Contribute to the design and support the drafting of IT-related policies, procedures, and forms for the agency.

Additional Comments Appointment to this position is contingent upon Division of Budget approval to fill. You must be a current New York State employee to apply for this position. A full-time, permanent appointment will be made. If certified by Civil Service, mandatory reemployment list candidates must be considered first for appointment to this title.

• Candidates should reference posting #20-015 when submitting your application.

• If submitting electronically, please reference posting #20-015 as part of your subject line.

Some positions may require additional credentials or a background check to verify your identity.

Name Recruitment Unit

Telephone (518) 402-3991

Fax (518) 474-9374

Email Address jobpostings@otda.ny.gov

Address

Street 40 North Pearl Street, 12B

City Albany

State NY

Zip Code 12243

Notes on ApplyingTo apply, please send a cover letter and resume. Include a current, Civil Service title and grade level and clearly state how you meet the minimum qualifications.

You may be required to provide acceptable proof of education, experience, credential and/or license to demonstrate that you meet the minimum qualifications for appointment to this position.

Applicants will be required to prove their eligibility for employment based upon acceptance of a position in accordance with the Immigration Reform and Control Act of 1986.

If you are a retiree currently receiving benefits, indicate this and the name of the retirement system in your response.

In accordance with state law, Governor’s Executive Order No. 6 and Section 504 of the Federal Rehabilitation Act of 1973, as amended, the NYS Office of Temporary and Disability Assistance does not discriminate against disabled individuals. If you are disabled and require reasonable accommodation at the time of the interview, please contact the Office of Equal Opportunity and Diversity in Albany at (518) 473-8555.