StateJobsNY

NY HELPNo

AgencyLabor, Department of

TitleSupervisor Administrative Analysis - Albany

Occupational CategoryClerical, Secretarial, Office Aide

Salary Grade661

Bargaining UnitM/C - Management / Confidential (Unrepresented)

Salary RangeFrom $80768 to $102093 Annually

Employment Type Full-Time

Appointment Type Permanent

Jurisdictional Class Competitive Class

Travel Percentage 5%

Workweek Mon-Fri

Hours Per Week 37.5

Workday

From 9 AM

To 5 PM

Flextime allowed? No

Mandatory overtime? No

Compressed workweek allowed? No

Telecommuting allowed? No

County Albany

Street Address New York State Department of Labor

State Office Campus, Building 12

City Albany

StateNY

Zip Code12240

Minimum Qualifications MINIMUM QUALIFICATIONS:

Candidates reachable on the Civil Service Eligible list(s) will be canvassed. However, you may also apply if you are eligible for appointment by one of the following qualifications:

52.6 TRANSFER QUALIFICATIONS: One year of permanent, contingent permanent or 55 b/c service in a Grade 23 or higher title designated as administrative by Civil Service.

Note: For 52.6 transfers, a comprehensive list of titles approved for transfer is available through Civil Service GOT-IT at https://careermobilityoffice.cs.ny.gov/cmo/gotit/.

Duties Description STANDARD DUTIES:

Under the direction of the Principal Administrative Analyst, the Supervisor Administrative Analysis, will be responsible for the oversight, training, policy direction, leadership, and administration of the New York State Department of Labor (NYSDOL) Contact Center. The Supervisor Administrative Analysis will train, coordinate, communicate and implement multiple new and/or refined business processes to improve the operations and activities of the Contact Center and Agency program areas.

Duties include, but are not limited to:

• Identifies staffing and personnel requirements
• Manages the daily operations, hiring, and training initiatives
• Develops, implements and is responsible for updating policy and procedure manuals to align with changes to laws, rules, regulations, organizational structure and business processes
• Manages relationships with The Office of Information Technology Services (OITS) acting on behalf of executive and program leadership to represent agency priorities and strategies
• Interfaces with The OITS Client Engagement Team
• Creates and defines program liaison roles to assist in improving agency business processes which support technology activities of DOL and OITS
• Plans, coordinates, and directs activities before and during the implementation of a technology related initiative
• Prioritizes and filters agency technology incident and request escalations
• Manages multiple concurrent projects with competing priorities and deadlines
• Coordinates agency business testers when necessary for OITS maintenance and Severity 1/2 incident resolution
• Ensures performance metrics are being met or exceeded, responds to questions, concerns and feedback from Contact Center staff and customer program areas

Some positions may require additional credentials or a background check to verify your identity.

Name Eric LaPan

Telephone (518) 457-1020

Fax EFax: 5184742871@fax.ny.gov

Email Address labor.sm.personnel.jva@labor.ny.gov

Address

Street New York State Department of Labor

Harriman State Campus, Building 12, Room 561

City Albany

State NY

Zip Code 12240

Notes on ApplyingTo be considered for this position, interested applicants should e-mail a cover letter and resume in Microsoft Word or PDF format to labor.sm.personnel.jva@labor.ny.gov. Please include the title, location and vacancy ID #80217 you are applying for in the subject line of your e-mail. Failure to do so may result in the delay of processing your application. In order to qualify you for the position, when you have current or prior New York State employment, you may be contacted by the NYSDOL Personnel Bureau for your social security number to confirm your employment history.