Review Vacancy
TitleSenior Employment Security Clerk (Hourly) - Albany
Occupational CategoryClerical, Secretarial, Office Aide
Bargaining UnitASU - Administrative Services Unit (CSEA)
Salary RangeFrom $17.61 to $17.61 Hourly
Minimum Qualifications Minimum Qualifications:
A high school diploma or GED AND two years of full-time work experience, one year of which must be in customer service* OR
Three years full-time work experience, one of which must be in customer service.
Work experience must include typing/keyboarding experience.
*For the purposes of this employment, customer service is being defined as interacting with the general public where your primary responsibility is effectively communicating verbally to explain programs/services, policies, or procedures or resolve customer issues and/or problems.
Qualifying Experience may include call center agent, receptionist, data entry clerk, customer service representative, sales representative providing information, bank officer, or telemarketer.
Note: This position may require fingerprint background check prior to employment.
Duties Description Standard Duties:
As a Senior Employment Security Clerk in the Unemployment Insurance Division, your duties would include any of the following: communication with claimants, employers, and Department staff to resolve discrepancies and answer questions; entering, updating and retrieving information from systems for processing unemployment insurance benefits; processing employer and benefit documents, including those involved in the hearing process; reviewing ledgers and making computations to credit charges; processing employer registration forms and addressing employer rate inquiries; examining NYS-45 returns for any discrepancies and determining employer liability; reviewing and preparing documents for high speed scanning; and other clerical duties as needed.
Additional Comments Work hours to be discussed at the time of interview.
This position may require fingerprint background check prior to employment.
Some positions may require additional credentials or a background check to verify your identity.
Fax EFax: 5184742871@fax.ny.gov
Email Address labor.sm.personnel.jva@labor.ny.gov
Address
Street New York State Department of Labor
State Office Campus Building 12, Room 561
Notes on ApplyingTo be considered for this position, interested applicants should e-mail a cover letter and resume in Microsoft Word or PDF format to labor.sm.personnel.jva@labor.ny.gov. Please include the title, location and vacancy ID # 80287 you are applying for in the subject line of your e-mail. Failure to do so may result in the delay of processing your application.