StateJobsNY

NY HELPNo

AgencyAttorney General, Office of the

TitleManager Information Technology Services 1

Occupational CategoryI.T. Engineering, Sciences

Salary Grade27

Bargaining UnitPS&T - Professional, Scientific, and Technical (PEF)

Salary RangeFrom $90375 to $111316 Annually

Employment Type Full-Time

Appointment Type Contingent Permanent

Jurisdictional Class Competitive Class

Travel Percentage 10%

Workweek Mon-Fri

Hours Per Week 37.5

Workday

From 8:30 AM

To 5 PM

Flextime allowed? No

Mandatory overtime? No

Compressed workweek allowed? No

Telecommuting allowed? Yes

County Rensselaer

Street Address 200 Broadway

City Troy

StateNY

Zip Code12180

Minimum Qualifications One year of permanent competitive service as MIS 1, G-27 or in a position at the G-25 level or above deemed administrative under Section 52.6 of the Civil Service Law or in a title designated appropriate for Section 70.1 transfer of the Civil Service Law. Candidates reachable on the eligible list for this title will be canvassed and do not need to apply.

Note: If you are on the examination eligible list for the position title in this location, you do not need to respond to this posting unless you are also eligible for appointment by one of the qualifications listed above. Candidates must be reachable on the current eligible list for this title in order to be list appointed.

Duties Description MIS 1 will report to the Director of Business Solutions. Responsibilities include the day-to-day tactical oversight of the IT Operations. The incumbent will oversee staff and coordinate IT operational and project related efforts to ensure that all OAG infrastructure including IDAM, cloud services and backups adhere to best practices associated with the documenting, managing and securing of these systems. The role ensures proper planning, reporting and progress for IT Operations projects. Under the general direction of the Director of Business Solutions, the incumbent will provide leadership and technical expertise to ensure the integrity, confidentiality, and availability of OAG information technology assets.

This position requires a thorough understanding of complex business structures and processes, best practices for appropriate enterprise architectures, network infrastructure and information governance approaches.

Duties:
• Assign work to subordinate supervisors. Monitor project progress, review major staff initiatives, and make recommendations as appropriate. Write progress reports for IT management that describes project statuses including the technical, fiscal, and staffing issues associated with project completion.
• Work with other managers within the IT organization to ensure compatibility of all initiatives and acquisitions within and among IT.
• Keeps abreast of new technologies and innovations in the IT arena for use in planning and staff development activities.
• Update Project Portfolio on a monthly basis to report project status to senior staff.
• Assess technology for gap analysis purposes and identify opportunities to better leverage system features and capabilities.
• Ensure all changes, outages, tasks and central compute assets are accurately reflected in our Service Now system and following up as required.
• Perform team skill assessment, gap analysis, and execute positive change through appropriate management and mentorship.
• Manage cross training of technical staff to follow proper operating procedures necessary to maintain the integrity of the network and the technologies involved.
• Define scope and objectives of short-term and long-range projects for IT Operations
• Confirm that project schedules are up to date and complete.
• Facilitate meetings attended by project team(s), agency management, users and IT staff to discuss specific projects.
• Develop procedures, standards and internal controls for the conduct of work within IT Operations. Coordinate with the Chief Information Security Officer to ensure compliance with security policies. Monitor compliance and take appropriate action as needed.
• Serves as liaison with vendors. Create Statement of Works, RFQs, and RFPs as needed. Monitor vendor compliance with contracts for services. Resolve problems as needed.
• Manage and automate system reporting and proactive alerting for IT Operations; assist team with optimizing system health monitoring, maintenance and reporting.
• Assist management in the development, interpretation, review, and communication of IT policies, procedures and standards.
• Develop and maintain technical documentation regarding network configurations and operating procedures.
• Facilitate IT Change Control meetings ensuring procedures are followed for the OAG change control process. Keep change control procedures up to date and available for staff.
• Assist management with budgeting, purchasing, strategic planning and human resource related responsibilities.
• Perform the full range of supervisory duties. Perform Annual & Semi-Annual performance evaluations for subordinates.
• Summarize to management and executives on high level issues and solutions.


Preferred Qualifications:
• Experience designing, consolidating, and architecting data centers.
• In-depth technical knowledge of networking, storage, backups, and Operating Systems including Windows, Linux, and Solaris.
• Experience with Service Now or other change management/tracking system
• Experience Designing and configuring DNS, firewalls, AD and Oracle Identity and Access Manager
• Experience architecting and designing a hybrid cloud environment.
• Experience designing and configuring network topology including circuits, HA, load balancing, and routing.
• Experience managing and monitoring a multi-site VOIP environment and video conferencing equipment.
• Experience working with backup and recovery system including disaster recovery and capacity planning.
• Experience working with firewalls and other security appliances and platforms.
• Experience troubleshooting networking and operations issues and provide technical guidance to the team
• Experience with Azure architecture, security and sizing.

Additional Comments Occasional travel and after hours work may be required.


The Office of the Attorney General is an equal opportunity employer and is committed to workplace diversity.

Some positions may require additional credentials or a background check to verify your identity.

Name Mary Seebald

Telephone

Fax

Email Address HR.recruitment@ag.ny.gov

Address

Street Office of the Attorney General, Human Resources Managment Bureau

The Capitol

City Albany, NY 12224

State NY

Zip Code 12224

Notes on ApplyingPreferred method of applying is via e-mail to HR.recruitment@ag.ny.gov. You must include vacancy ID #81842 in the subject line. Please be sure your submitted cover letter and resume indicate your current Civil Service title.