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Review Vacancy

Date Posted 05/29/20

Applications Due06/12/20

Vacancy ID81881

AgencyState Comptroller, Office of the

TitleInformation Technology Specialist 2 - Item# 04090

Occupational CategoryI.T. Engineering, Sciences

Salary Grade18

Bargaining UnitPS&T - Professional, Scientific, and Technical (PEF)

Salary RangeFrom $56604 to $71980 Annually

Employment Type Full-Time

Appointment Type Contingent Permanent

Jurisdictional Class Competitive Class

Travel Percentage 0%

Workweek Mon-Fri

Hours Per Week 37.50

Workday

From 8 AM

To 4 PM

Flextime allowed? No

Mandatory overtime? No

Compressed workweek allowed? No

Telecommuting allowed? No

County Albany

Street Address 110 State Street

City Albany

StateNY

Zip Code12236

Minimum Qualifications Interested candidates must currently be on the Information Technology Specialist 2 eligible list OR be eligible to transfer under Section 52.6 of the Civil Service Law.
52.6 Transfer:
Candidates must have one year of permanent, competitive service in a qualifying title allocated to salary grade 16 or higher.

Duties Description • Support of Office 365 environment and requests generated; including but not limited to:
o Continued support of Outlook, Calendaring, Skype for Business and Teams for customers.
o Create and maintain shared mailboxes, distribution lists, Office 365 groups, Teams and SharePoint sites.
o Provide support assistance to any project involving an Office 365 product.
o Assist with transition from Skype for Business to Teams for Chat.
o Assist on requests filed by Computer Security Incident Response Team (CSIRT).
• Prepare reports as requested using Office 365 Administration Center.
• Document and test upgrades and new features as they provided in Office 365.
• Maintain and troubleshoot RightFax.
• Monitor ServiceNow incidents and requested items to ensure they are worked on and closed in a timely manner.
• Work on the Office 365 project team in rolling out future phases, such as:
o SharePoint.
o OneDrive for Business.
o Office Pro Plus.
o Intune.
• Rotate in on call responsibilities associated with the e-Collaboration team.
• Update documentation as needed.
• Collect information on existing and new application features.
• Prepare documents for various customers, technical and non-technical.
• Update documentation as needed.

Additional Comments Knowledge, Skills, and Abilities
• Demonstrated IT related degree.
• Demonstrated coursework in Computer Architecture (2-4 credits).
• Demonstrated coursework in Distributed Systems (2-4 credits).
• Demonstrated experience with Microsoft Outlook (3 months to less than 1 year).
• Demonstrated experience with Microsoft Active Directory (3 months to less than 1 year).

Some positions may require additional credentials or a background check to verify your identity.

Name Manu Priya Minocha

Telephone (518) 473-4753

Fax (518) 486-6723

Email Address recruit@osc.ny.gov

Address

Street Office of Human Resources

110 State Street, 12th Floor

City Albany

State NY

Zip Code 12236

 

Notes on ApplyingInterested candidates should submit a cover letter and resume to recruit@osc.ny.gov no later than June 12, 2020. Please reference #04090 – GOER-MPM when responding.
When responding, please include the reference number and letters listed in this section. The GOER ID # should not be included.

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