StateJobsNY

NY HELPNo

AgencyState Comptroller, Office of the

TitleInformation Technology Specialist 1 - Item #04266

Occupational CategoryI.T. Engineering, Sciences

Salary Grade14

Bargaining UnitPS&T - Professional, Scientific, and Technical (PEF)

Salary RangeFrom $45455 to $58028 Annually

Employment Type Full-Time

Appointment Type Contingent Permanent

Jurisdictional Class Competitive Class

Travel Percentage 0%

Workweek Mon-Fri

Hours Per Week 37.50

Workday

From 8:30 AM

To 4:30 PM

Flextime allowed? No

Mandatory overtime? No

Compressed workweek allowed? No

Telecommuting allowed? No

County Albany

Street Address 110 State Street

City Albany

StateNY

Zip Code12236

Minimum Qualifications Interested candidates must be reachable on the Information Technology Specialist 1, G-14, Civil Service eligible list OR must be eligible to transfer under Section 70.1, 70.4 or 52.6 of the Civil Service Law.

70.1 Transfer:

To be eligible to transfer under Section 70.1 of the Civil Service Law, an individual must have one year of permanent competitive service as an Information Processing Trainer or Information Technology Assistant.

70.4 Transfer:

To be eligible to transfer under Section 70.4 of the Civil Service Law, an individual must have a current standing on the Civil Service Information Technology Specialist 1 eligible list database and have at least one year of permanent competitive service in a title that is allocated to a salary grade 12 or above.

Duties Description Technical Assistance

· Provide technical assistance to LGSA Staff and local government officials by identifying, researching and resolving any reported software/hardware problems.

· Troubleshoot and report any irregularities discovered in a timely manner.

· Document solutions to issues that arise and resolutions and ensure that any customer support scripts remain up to date

System Testing

· Perform test scripts for testing of system changes to LGSA’s Online Services applications, Justice Court applications and Annual Financial Report applications as well as any other LGSA application as assigned.

· Report test results to supervisor and assist supervisor with review and analysis of system processing output either in printed or data format for accuracy and conformity to expected results.

System Maintenance and Support

· Assist in developing technical system design specifications for LGSA applications and systems, as issues arise and enhancements, revisions and upgrades are required. These systems include but are not limited to the LGSA’s Online Services applications, Justice Court applications and Annual Financial Report applications.

o Prepare documentation on work flows, including information on user operations, data entry and system processing.

o Review and assist in developing requirements for use by applicable programming staff as well as internal procedures for use by staff.

o Communicate, and assist with the implementation of, the technical design specifications relating to proposed changes with internal and external systems and application programmers.

· Perform research on software and systems available that may offer alternatives to the current processing systems and applications.

· Provide Security Administration for LGSA’s Online Services applications, Justice Court applications and Annual Financial Report applications including adding/deleting users, assigning and changing passwords and assigning users to appropriate security groups.

· Develop and run daily diagnostics on existing systems and applications to ensure efficient performance while ensuring unnecessary and unused or incorrect data or files are removed.

System Documentation

· Update existing system documentation as required.

· Assist in developing system documentation for any new LGSA systems or applications.

· Maintain logs of local government filing activity in multiple formats for the necessary applications

Additional Comments Desired Competencies

· Experience analyzing, testing, and documenting application functionality

· Strong troubleshooting, problem solving and organizational skills

· Ability to interact with technical and business staff

· Strong technical skills including demonstrated experience with:

o Outlook

o Access

o Excel

o Word

o LotusNotes

· Willingness to learn new skills and software

· Work well in a team environment

· Excellent oral and written communication skills

· Positive attitude

Some positions may require additional credentials or a background check to verify your identity.

Name Sara Burt

Telephone (518) 474-1924

Fax (518) 486-6723

Email Address recruit@osc.ny.gov

Address

Street 110 State Street, 12th Floor

City Albany

State NY

Zip Code 12236

Notes on ApplyingInterested candidates should submit a cover letter and resume to recruit@osc.ny.gov no later than August 13, 2020. Please reference Item #04266-GOER-SAB when responding.

When responding, please include the reference number and letters listed in this section. The GOER ID # should not be included.