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Review Vacancy

Date Posted 01/19/21

Applications Due02/02/21

Vacancy ID84283

AgencyPublic Service, Department of

TitleDirector Public Service Programs

Occupational CategoryOther Professional Careers

Salary Grade667

Bargaining UnitM/C - Management / Confidential (Unrepresented)

Salary RangeFrom $149004 to $184540 Annually

Employment Type Full-Time

Appointment Type Permanent

Jurisdictional Class Exempt Class

Travel Percentage 10%

Workweek Mon-Fri

Hours Per Week 7.5

Workday

From 9 AM

To 5 PM

Flextime allowed? Yes

Mandatory overtime? Yes

Compressed workweek allowed? Yes

Telecommuting allowed? Yes

County To Be Determined

Street Address To Be Determined

City To Be Determined

StateNY

Zip Code00000

Minimum Qualifications Bachelor’s degree and ten years of relevant progressively responsible experience, including at a policy making level in the field of utility regulation, with specific experience in the areas of consumer assistance, analysis, and complaint resolution.*
*Substitutions: four years of specialized experience or associate’s degree and two years of specialized experience may substitute for bachelor’s degree; J.D. or master’s degree may substitute for one year of specialized experience; Ph.D. may substitute for two years of specialized experience.

Duties Description The Director Public Service Programs will serve as the Director of the Office of Consumer Services (OCS) and will serve under the general direction of the Chief Executive Officer (CEO) of the Department of Public Service/Chair of the Commission. Duties will include, but are not be limited to:
• General supervision, coordination, and development of the work of the Office of Consumer Services.
• Overseeing staff responsible for advocating on behalf of residential and business customer interests in utility rate cases and other Commission proceedings; conducting outreach events and public statement hearings; establishing policies related to Retail Access, submetering, metering, etc.; analyzing utility proposals, petitions and proceedings, and the positions and interests of other parties; developing staff’s proposals to address consumer advocacy issues presented in a proceeding; preparing expert testimony in litigated proceedings; negotiating multi-party agreements on issues; and participating on staff teams to prepare joint proposals, statements in support, briefs, and Commission session memoranda.
• Overseeing the development of utility programs to promote affordability of essential services for low-income customers, monitoring utility low-income program operations and performance, promoting residential consumer access to essential services, and other opportunities for mass market customers, particularly low-income customers and customers with special needs, to realize the benefits of competitive markets and Reforming the Energy Vision (REV).
• Maintaining expertise in the Commission’s residential consumer protections rules and related Commission Orders and on current matters from a broad policy perspective related to all major aspects of the energy and telecommunications industries, market structure, and the full range of regulatory issues before the Commission.
• Establishing and maintaining effective working relationships with utilities and with non-utility providers of services to utility customers, including the Office of Temporary and Disability Assistance (OTDA), New York State Division of Housing and Community Renewal, New York State Energy Research and Development Authority (NYSERDA), local community action agencies, energy services companies and trade associations.
• Responding to complex inquiries and complaints regarding utility services to customers.
• Maintaining full knowledge of current matters from a broad policy perspective related to all major aspects of
the energy and telecommunications industries, market structure, and the full range of regulatory issues both
nationally and those before the Commission.
• Representing OCS at Department management meetings and in meetings with utilities and other public
agencies. Applying first class interpersonal and communication skills and working collaboratively with
Department Directors and Executive Staff.
• Directing the coordination of work within OCS with other Offices in the Department. Assigning work to staff
and providing the tools, resources, and guidance to enable staff to perform at a high level, ensuring quality
control, and ensuring Office policies and procedures are followed.
• Overseeing the entire customer complaint handling process from intake, complaint resolution, informal
hearings, and appeals to the Commission with a particular focus on trying to resolve disputes between utility
customers and utilities.
• Helping ensure OCS staff is well prepared to participate in meetings, hearings, negotiations collaboratives
and public meetings. Fostering a professional environment conducive to teamwork and mutual respect.
Resolving interoffice disputes over policy positions.

Additional Comments Salary will be commensurate with experience. The primary location for this position is either Albany or New York
City, New York with at least 10% travel, which may vary depending on location. This is an appointment to a position
in the exempt jurisdictional class. As such, the incumbent of this position would serve at the pleasure of the
appointing authority. Appointment to this position is contingent upon Division of Budget approval.

The Department of Public Service is committed to equal employment opportunity regardless of race, color, ancestry,
religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran
status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If
you have a disability or special need that requires accommodation, please let us know by contacting the Designee for Reasonable Accommodations (DRA) and Americans with Disabilities Act Coordinator which can be found under the
Accessibility Link on the DPS webpage at dps.ny.gov

Some positions may require additional credentials or a background check to verify your identity.

Name Sarah Brower

Telephone 5184739463

Fax 5184739990

Email Address recruiting@dps.ny.gov

Address

Street 3 Empire State Plaza

City Albany

State NY

Zip Code 12223

 

Notes on ApplyingTo apply, please send a resume and cover letter to recruiting@dps.ny.gov or Fax/Mail to Human Resources Management using the information provided above.

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