StateJobsNY

NY HELPNo

AgencyLabor, Department of

TitleUnemployment Insurance Program Manager 2 - Albany

Occupational CategoryAdministrative or General Management

Salary Grade662

Bargaining UnitM/C - Management / Confidential (Unrepresented)

Salary RangeFrom $89574 to $113225 Annually

Employment Type Full-Time

Appointment Type Contingent Permanent

Jurisdictional Class Competitive Class

Travel Percentage 0%

Workweek Mon-Fri

Hours Per Week 37.50

Workday

From 9 AM

To 5 PM

Flextime allowed? No

Mandatory overtime? No

Compressed workweek allowed? No

Telecommuting allowed? No

County Albany

Street Address State Office Campus

Building 12

City Albany

StateNY

Zip Code12240

Minimum Qualifications MINIMUM QUALIFICATIONS:

Candidates reachable on the Civil Service Eligible list(s) will be canvassed. However, you may also apply if you are eligible for appointment by one of the following qualifications:

52.7 NON-COMPETITIVE PROMOTION (NCP) QUALIFICATIONS: To be eligible for NCP, candidates must be in the Department of Labor promotion field and have one year or more of permanent, contingent-permanent or 55 b/c service as an Unemployment Insurance Program Manager 1, M-1. In accordance with Section 52.7 of the Civil Service Law, if 3 or fewer qualified Department of Labor Unemployment Insurance Program Manager 1, M-1s, respond to this posting, Civil Service may approve the permanent appointment of one of the qualified candidates without further examination.

Note: Non-competitive refers to not competing in an examination; this appointment will be competitive.

52.6 TRANSFER QUALIFICATIONS: One year of permanent, contingent permanent, or 55b/c service in a Grade 25/M-1 or higher title determined to be administrative under Section 52.6 of the Civil Service Law.

*Consecutive transfers cannot result in advancement of more than two salary grades or one M-grade.

Preferred Qualifications: Ability to initiate and maintain relationships across a diverse set of stakeholders

Duties Description STANDARD DUTIES:

The UI Program Manager 2, under the direction of the Director of UI Benefit Services, will review TCC operations and customer service processes for needed improvements and best practices; ensure coordination and implementation of outreach and self-service processes;
analyze technical and business processes to develop reports to management; review new
technology and present to Director for consideration; coordinate with vendors and installers for
implementation of new technology; monitor systems activity, workflow and other data resources;
identify problem areas; evaluate customer satisfaction with the Interactive Voice Response (IVR) system and Web applications; work with language experts to ensure quality services are provided to non-English speaking customers; and work with the Department’s legislative liaisons and communications office, coordinating responses to UI benefits inquiries.

Additional Comments Contingent Permanent, if a transfer or non-competitive promotion examination is approved; otherwise, the appointment will be provisional pending examination.

Please Note: Positions in the Unemployment Insurance Division may be in-person, remote, or partially remote and partially in-person. Remote employees will be required to report in-person if directed. Positions may be subject to mandatory and/or voluntary overtime, which may include evening and weekend hours. Shift start times may vary based on operational need.

Fingerprinting/Background Check: Some positions may require a fingerprint/background check. If the position you applied for requires fingerprinting, you will be advised at the time of your interview. There is no cost to candidates, fingerprinting fees are paid for by the Department of Labor. Candidates being considered for appointment will be provided a pre-paid code and instructions after the interview.

Some positions may require additional credentials or a background check to verify your identity.

Name Lin Arbab

Telephone 518-457-1020

Fax 518-485-9495

Email Address labor.sm.personnel.UIhire@labor.ny.gov

Address

Street State Office Campus Bldg 12 - Personnel Room 561

City Albany

State NY

Zip Code 12240

Notes on ApplyingCandidates from diverse backgrounds are encouraged to apply. Department of Labor is an Equal Opportunity/Affirmative Action Employer. Department of Labor is committed to ensuring equal opportunity for persons with disabilities and workplace diversity.
To be considered for this position, interested applicants should e-mail a cover letter and resume in Microsoft Word or PDF format to labor.sm.personnel.UIhire@labor.ny.gov. Please include the title, location and vacancy ID #84298 for which you are applying for in the subject line of your e-mail. Failure to do so may result in the delay of processing your application. In order to qualify you for the position, when you have current or prior New York State employment, you may be contacted by the NYSDOL Personnel Bureau for your social security number to confirm your employment history.