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Review Vacancy

Date Posted 03/22/21

Applications Due08/02/21

Vacancy ID85249

AgencyLabor, Department of

TitleSenior Employment Security Clerk (Russian Language) - Albany

Occupational CategoryClerical, Secretarial, Office Aide

Salary Grade09

Bargaining UnitASU - Administrative Services Unit (CSEA)

Salary RangeFrom $37507 to $46103 Annually

Employment Type Full-Time

Appointment Type Provisional

Jurisdictional Class Competitive Class

Travel Percentage 0%

Workweek Mon-Fri

Hours Per Week 37.5

Workday

From 9 AM

To 5 PM

Flextime allowed? No

Mandatory overtime? No

Compressed workweek allowed? No

Telecommuting allowed? No

County Albany

Street Address State Office Campus

Building 12

City Albany

StateNY

Zip Code12240

Minimum Qualifications MINIMUM QUALIFICATIONS:

70.1 TRANSFER QUALIFICATIONS: One year of permanent, contingent-permanent, or 55b/c
service in a title Grade 7 or higher determined to be similar by Civil Service.

Note: For 70.1 transfers, a comprehensive list of titles approved for transfers is available through Civil Service GOT-IT at https://careermobilityoffice.cs.ny.gov/cmo/gotit/.

55b/c: This position may be designated 55b/c and is subject to verification of applicant eligibility. Please provide a copy of your 55b/55c letter when applying.

PROVISIONAL QUALIFICATIONS: One year of permanent, contingent-permanent, or 55b/c service in a clerical or keyboarding title Grade 5 or higher.

OR

Candidates who meet the Open-Competitive minimum qualifications below:
1. 60 or more college semester credit hours AND one year of full-time work experience in customer service;*
OR
2. A high school diploma or GED AND two years of full-time work experience, one year of which must be in customer service.*

*Customer service is being defined as: interacting with the general public where your primary responsibility is effectively communicating verbally to explain programs/services, policies, or procedures or resolve customer issues and/or problems.

Qualifying Experience may include: call center agent, customer service representative, sales representative providing information, bank officer, or telemarketer.

Examples of Non-Qualifying Experience include: receptionist, data entry clerk, cashier, retail clerk, bartender, wait staff, hair stylist, bus driver, or home health aide, etc.

IMPORTANT: It is essential that you describe your qualifying education and experience as completely as possible on your resume and cover letter. Describe in detail the kind of service and information you provide to the general public.

The appointed candidate would have to take, pass and be reachable on the next holding of the examination to be appointed permanently.

NOTE: Your degree or high school diploma or equivalency diploma must have been awarded by a college, university, high school or educational institution accredited by a regional, national, or specialized agency recognized as an accrediting agency by the U.S. Department of Education/U.S. Secretary of Education. If your degree or high school diploma was awarded by an educational institution outside the United States and its territories, you must provide independent verification of equivalency.

Preferred Qualifications: Ability to initiate and maintain relationships across a diverse set of stakeholders

NOTE: To be considered for appointment you will be required to pass a Civil Service language exam to demonstrate proficiency in speaking, writing, and reading Russian at a level that will ensure your ability to perform the duties of the position.

Duties Description STANDARD DUTIES:

The Senior Employment Security Clerk Russian Language in the Unemployment Insurance Division will:
• Accept and process both original and continued claims for Unemployment Insurance;
• Conduct telephone interviews with claimants in order to obtain detailed information quickly and efficiently to identify issues related to entitlement and eligibility for benefits;
• Instruct claimants on the requirements and methods of certifying for benefits;
• Determine the need for further fact-finding and place claims on hold pending further investigation;
• Work a variety of reports;
• Provide excellent customer service and decrease flow-out.
• You would be expected to perform all these and other related duties in English and Russian.

Additional Comments Please Note: Positions in the Unemployment Insurance Division may be in-person, remote, or partially remote and partially in-person. Remote employees will be required to report in-person if directed. These positions may be subject to mandatory and/or voluntary overtime, which may include evening and weekend hours. Shift start times may vary based on operational need.

Fingerprinting/Background Check: Some positions may require a fingerprint/background check. If the position you applied for requires fingerprinting, you will be advised at the time of your interview. There is no cost to candidates, fingerprinting fees are paid for by the Department of Labor. Candidates being considered for appointment will be provided a pre-paid code and instructions after the interview.

All candidates must submit a resume and cover letter which clearly demonstrates how they meet the minimum qualifications for the position.

If applying via provisional qualifications, in addition to a cover letter and resume, candidates must provide the following:

• Proof of your educational credentials, if needed to qualify. (unofficial transcripts, equivalency documentation, and/or copy of your degree)
• Resume must clearly indicate how you meet the experience requirements above for the position.

Some positions may require additional credentials or a background check to verify your identity.

Name Robert Stager

Telephone 518-457-1020

Fax 518-485-9495

Email Address labor.sm.personnel.UIhire@labor.ny.gov

Address

Street New York State Department of Labor

State Office Campus Building 12, Room 561

City Albany

State NY

Zip Code 12240

 

Notes on ApplyingCandidates from diverse backgrounds are encouraged to apply. Department of Labor is an Equal Opportunity/Affirmative Action Employer. Department of Labor is committed to ensuring equal opportunity for persons with disabilities and workplace diversity.
To be considered for this position, interested applicants should e-mail a cover letter and resume in Microsoft Word or PDF format to labor.sm.personnel.UIhire@labor.ny.gov. Please include the title, location and vacancy ID # 85249 for which you are applying for in the subject line of your e-mail. Failure to do so may result in the delay of processing your application. In order to qualify you for the position, when you have current or prior New York State employment, you may be contacted by the NYSDOL Personnel Bureau for your social security number to confirm your employment history.

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