StateJobsNY

AgencyState Comptroller, Office of the

TitleOperations Support Manager 2 - Item #00298

Occupational CategoryAdministrative or General Management

Salary Grade662

Bargaining UnitM/C - Management / Confidential (Unrepresented)

Salary RangeFrom $89574 to $113225 Annually

Employment Type Full-Time

Appointment Type Contingent Permanent

Jurisdictional Class Competitive Class

Travel Percentage 10%

Workweek Mon-Fri

Hours Per Week 37.50

Workday

From 8 AM

To 4 PM

Flextime allowed? No

Mandatory overtime? No

Compressed workweek allowed? No

Telecommuting allowed? No

County Albany

Street Address 110 State Street

City Albany

StateNY

Zip Code12236

Minimum Qualifications One year of permanent competitive service as an Operations Support Manager 1, SG-25, or Office Services Manager, SG-23.

52.6 Transfer

To be eligible for transfer under Section 52.6, candidates must have one year of permanent competitive service in a 52.6 title allocated to grade 25 (M-1) or higher.

Duties Description Under the general direction of the Director of Management Services, the Assistant Director (Operations Support Manager 2) assists in establishing policy and procedures and is responsible for planning, direction, and oversight for eight distinct units, comprised of approximately 40 staff performing comprehensive support services for OSC. In this capacity, the incumbent will:

· Determine work priorities; establish work schedules; initiate, oversee, and review the preparation of management information reports; and take necessary follow-up action to ensure deadlines are met;

· Assist the Director in the planning, development, implementation, and evaluation of bureau policies and procedures;

· Monitor activities, service levels, customer satisfaction, and measure performance and continuously improve operations.

· Oversee the provision of business process improvement assistance to business units throughout OSC, including documenting current policies and procedures to assist work processing and for internal control purposes, efficiencies and effectives, in addition to recommending changes to processes as necessary.

· Provide leadership and oversight for all space reconfigurations and staff relocation projects at 110 State Street and all Albany-area facilities, including 90 State Street, 200 Jordan Road, 365 Jordan Road, Riverview Center and other OSC office locations throughout NYS. Requires travel to all off sites from Hauppauge to Buffalo to oversee space projects.

· Provide oversight to the OSC Health and Safety/Workplace Violence Committee by ensuring

meeting guidelines and protocols are followed, engagement by all attendees including union representatives and ensuring proper handling and follow-through on all items brought before the committee.

· Works directly with the Director and Personnel Liaison for the Bureau, to ensure strategic plans in regards to personnel matters are implemented, liaise with Office of Human Resources’ staff, and two other bureaus within the Division, on staff hiring, probations/traineeships, succession planning, evaluations; inform bureau staff of any personnel issues that arise; and

· Coordinate the daily administrative activities necessary for the operation of the Bureau, including coordinating personnel matters such as evaluations, overtime requests, including:

- Assist the Director in developing management plans to measure the operational productivity of the Bureau and to identify strengths and weakness in existing procedures; assist in the development and implementation of new and improved procedures;

- Oversee the activities of subordinate staff to ensure that policies, procedures, and standards are applied consistently, and that management and administrative practices of the operational sections are handled in accordance with established policies; and

- Identify and oversee coordination of the Bureau’s training activities, ensuring that necessary training is identified and available and coordinate employee nomination to ensure requisite knowledge, skills and abilities are achieved for Division succession planning, knowledge transfer and cross training.

Additional Comments Desired Competencies

· Strong leadership skills

· Ability to demonstrate effective conflict management, flexibility, adaptability, and emotional intelligence; ability to work in a dynamic team environment; ability to support a team-based approach to work

· Ability to demonstrate exceptional, value-added service to internal and external customers

· Demonstrated ability to coach and mentor employees; ability to uphold the highest standards of professionalism and courtesy in the workplace; ability to apply the organization’s values and hiring practices in obtaining new talent

· Ability to use Outlook, Microsoft Word, Excel, PowerPoint, Visio effectively and efficiently; ability to understand the Statewide Financial System (SFS) and its various processes

· Ability to be flexible, to adapt to change, and work well in a fast paced, participative, deadline-oriented environment with diverse assignments

· Ability to express oneself and communicate with others verbally and in writing; ability to transmit and receive information clearly and succinctly with respect to the intended audience

Some positions may require additional credentials or a background check to verify your identity.

Name Joanne Pirfo

Telephone (518) 474-1924

Fax (518) 486-6723

Email Address recruit@osc.ny.gov

Address

Street Office of Human Resources

110 State Street, 12th Floor

City Albany

State NY

Zip Code 12236

Notes on ApplyingInterested candidates should submit a cover letter and resume to recruit@osc.ny.gov

no later than May 25,2021. Please reference Item # 00298-GOER-JFP when responding.

When responding, please include the reference number and letters listed in this section. The GOER ID # should not be included.