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New York State Department of Civil Service Eligible List or eligible for transfer / reinstatement.
OR, to apply to be placed on the NYS Department of Civil Service Eligible list, you must meet one of the following qualifications:
Either 1: one year of full-time experience performing clinical and clerical support activities in a health care setting.
Or 2: completion of a college, university, technical school or vocational school medical assistant program.
1. Your college credit must have been awarded by a college or university accredited by a regional, national, or specialized agency recognized as an accrediting agency by the U.S. Department of Education/U.S. Secretary of Education. If your college credit was awarded by an educational institution outside the United States and its territories, you must provide independent verification of equivalency. You can write to the Examination Information Desk of the NYS Department of Civil Service for a list of acceptable companies who provide this service. This information can also be found on the Internet at http://www.cs.ny.gov/jobseeker/degrees.cfm. You must pay the required evaluation fee. If you are applying on the Internet, you must mail the independent verification of equivalency to the New York State Department of Civil Service, Albany, New York 12239. Attention: S2/20143.
2. Appropriate part-time and volunteer experience, which can be verified, will be accepted on a prorated basis.
3. New York State residence is not required.
Application Instructions: Choose one of the application choices below
New Applicants seeking NYS agency employment as a Medical Assistant: If you are not currently on the NYS Civil Service Eligible List for Medical Assistant at the University at Albany or are not currently employed as a Medical Assistant at a NYS agency, please visit the Medical Assistant exam announcement on the Civil Service website, read the entire exam announcement prior to applying, and follow the application instructions at the following link:
Current NYS agency employees: If you are a current NYS agency employee working in the Medical Assistant title at a NYS agency and are seeking a lateral transfer to the University at Albany, please complete the following application: https://www.albany.edu/hr/assets/CS_Employment_Application.pdf
Duties Description Administrative Duties:
Plan and provide support for SHS patients in accordance with SHS policies and procedures within the NYS Medical Office Assistant scope of practice. Basic tasks include but are not limited to:
• Schedule patient appointments: Provide data collection with adherence to SHS appointment guidelines in the electronic scheduling package. Schedule, change and cancel appointments.
• Ensure a high level of professional business etiquette when communicating with patients and staff.
• Provide accurate information regarding routine insurance and billing questions specific to SHS.
• Update supervisor when issues arise that could negatively impact patient flow or result in an adverse event.
• Participate in process improvement opportunities and demonstrates commitment to patient and staff safety.
• Accurately register, enroll and process patient information using applicable software programs.
• Knowledge of public health laws related to secondary school mandatory immunizations and UAlbany SHS Tuberculosis requirements.
• Timely and accurate data entering of all medical records into the software program including: immunizations; positive/negative titer reports; negative PPD/QuantiFERON results; TB health questionnaire; and consent to be treated.
• Respond appropriately to ~ 50 phone calls per day and provide accurate information IAW with SHS policy with proper phone etiquette.
• Per polices, maintain expertise in answering and transferring phones; taking complete messages IAW polices especially for emergent calls.
Provide professional clinical support for ambulatory care patients in accordance with physician orders, federal, state and community standards of care, SHS policies and procedures within the NYS Medical Assistant scope of practice. Basic tasks include but are not limited to:
• Perform appropriate intake prior to provider visit with patient: collect patient data, vital signs, obtain laboratory testing per protocol, document results and prepare the patient for provider’s assessment and evaluation. Communicate critical information to the provider immediately. Document in the electronic medical record (EMR).
• Competence in performing various Medical Office Assistant duties.
• Adhere to community standards of care, Universal Precautions and infection control procedures. Capable of sterilizing instruments in the autoclave. Provide terminal disinfection of assigned rooms.
• Respond appropriately to medical or environmental emergencies.
• Provide telephone communication to patients in accordance with SHS standards and report emergency situations to a health care provider as soon as possible.
• Assist team members in patient care delivery, within Medical Assistant scope of practice, to ensure efficient patient flow.
• Ensure and maintain adequate PAR list of exam room supplies that have not expired.
Academic Year Hours: Mon. - Fri.: 9:00 AM 5:00 PM (Summers 8:00 AM - 4:00 PM)
Additional Comments May be filled from a mandatory reemployment list if one is in effect at the time of appointment. Federal law and regulations require notice to all prospective employees regarding crimes that have occurred on campus in the current three year period. Please refer to the following website for the complete Annual Security Report (“Clery Report”): http://police.albany.edu/ASR.shtml
Some positions may require additional credentials or a background check to verify your identity.
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