Please note: State agencies that contact job applicants do not usually request personal or financial information via text message or over the phone in connection with your response to a job posting. If you are contacted for such information by these methods, or any other method, please verify the identity of the individual before transmitting such information to that person.
Note: For questions about the job posting, please contact the agency that posted this position by using the contact information provided on the "Contact" tab for the position.

Review Vacancy

Date Posted 10/15/21

Applications Due10/30/21

Vacancy ID92875

AgencyMental Health, Office of

TitleResources and Reimbursement Agent 3, Central Office;

Occupational CategoryFinancial, Accounting, Auditing

Salary Grade23

Bargaining UnitPS&T - Professional, Scientific, and Technical (PEF)

Salary RangeFrom $77770 to $98372 Annually

Employment Type Full-Time

Appointment Type Permanent

Jurisdictional Class Competitive Class

Travel Percentage 0%

Workweek Mon-Fri

Hours Per Week 37.5


From 8 AM

To 5 PM

Flextime allowed? No

Mandatory overtime? No

Compressed workweek allowed? No

Telecommuting allowed? No

County Queens

Street Address NYS Office of Mental Health, Creedmoor Patient Resource Office

80-45 Winchester Boulevard

City Queen’s Village


Zip Code11427

Minimum Qualifications Candidates must be employed by New York State to be eligible to apply for this position.

Candidates must currently be permanent as a Resources and Reimbursement Agent 3 and eligible for a lateral transfer, OR have one year of permanent service in a title eligible for transfer under Section 70.1 of the Civil Service Law. If you are unsure as to whether you qualify for transfer, you may e-mail OMHHRM@OMH.NY.GOV for a determination.

Duties Description The Office of Mental Health (OMH) is seeking a qualified candidate to fill a Resources and Reimbursement Agent 3, Grade 23, position in the Office of Financial Management, State Operations Finance Group, Creedmoor Patient Resource Office. The Patient Resource Office (PRO) is responsible for documenting financial resources of mental health clients and/or their family members in order to determine reimbursement sources to pay for services, to determine eligibility for benefits, and to assist in the processing of Guardian petitions for clients with property. The incumbent functions as an office manager and is responsible for all work and revenue generation in the office. Specific duties include, but are not limited to, the following:
• Perform case reviews; assist staff in handling more complex issues/sensitive family situations; handle complaints from clients/providers; perform case work for most difficult cases.
• Serve as primary liaison for facilities served by this office, with provider agencies, with local social services districts (LDSS), and with State OMH staff to ensure that applications for various State and Federal programs are filed timely and eligibility is determined quickly in order to maximize funding for these programs and reduce State expenditures.
• Provide training and evaluation for Resources and Reimbursement Agents appointed to traineeships, Resource and Reimbursement Agent 1’s, and other personnel.
• Responsible for the timely and accurate completion of required reports, ad hoc reports, and meeting project deadlines; interact with Bureau management; and attend meetings. Attend Facility meetings providing PRO input to these discussions.
• Supervise professional and clerical staff, including assigning workload, shifting priorities as needed, and ensuring that staff deadlines are met.

Additional Comments Specific scheduled hours and telecommuting availability for this position will be discussed during the interview process. Please note, employees are required to apply and obtain approval through management to telecommute according to operational needs and Agency Telecommuting Program Guidelines.

The Mission of the New York State Office of Mental Health is to promote the mental health of all New Yorkers, with a focus on providing hope and supporting recovery for adults with serious mental illness and children with serious emotional disturbances. Applicants with lived mental health experience are encouraged to apply. The Office of Mental Health embraces diversity and promotes a workplace in which individual differences are recognized, appreciated, and respected. The New York State Office of Mental Health is an equal opportunity/affirmative action employer.

Some positions may require additional credentials or a background check to verify your identity.

Name Deborah Pariseau


Fax (518) 486-3897

Email Address


Street NYS Office of Mental Health

44 Holland Avenue

City Albany

State NY

Zip Code 12229


Notes on ApplyingTo be considered for this position, interested candidates should email a cover letter and resume in Microsoft Word or PDF format to Please include the title of the position and Vacancy ID #92875 in the subject line of your email when applying.

You are advised that, should you accept a job offer with the Office of Mental Health, you may be required to be fingerprinted and pay a fingerprint fee.

Printable Version