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Review Vacancy

Date Posted 11/10/21

Applications Due12/08/21

Vacancy ID94113

AgencyTemporary and Disability Assistance, Office of

TitleOffice Assistant 1

Occupational CategoryClerical, Secretarial, Office Aide

Salary GradeHourly

Bargaining UnitASU - Administrative Services Unit (CSEA)

Salary RangeFrom $20 to $20 Annually

Employment Type Full-Time

Appointment Type Temporary

Jurisdictional Class Competitive Class

Travel Percentage 0%

Workweek Mon-Fri

Hours Per Week 37.5

Workday

From 9 AM

To 5 PM

Flextime allowed? No

Mandatory overtime? No

Compressed workweek allowed? No

Telecommuting allowed? Yes

County Albany

Street Address 40 North Pearl Street

City Albany

StateNY

Zip Code12207

Minimum Qualifications There are no minimum qualifications. Preferred experience includes:

• High school diploma or some college experience.

• Minimum of 6 months of customer service experience.

• Microsoft Office Suite knowledge: the ability to prepare reports and documents, the ability to work with spreadsheets.

• Solid written and verbal communication skills.

Duties Description These full-time, temporary/hourly Office Assistant 1 positions will be located within the Low-Income Household Water Assistance Program (LIHWAP) Bureau, in the Division of Employment and Income Support Programs (EISP). These positions will report to Temporary Assistant Specialist 1 (TAS 1). Duties include but are not limited to the following:

• Under close supervision of the TAS 1, receives training and experience in the methods and procedures necessary to determine eligibility of applicants for public LIHWAP; and performs related work, as required.

• Utilizes an on-line computerized system to process actions related to eligibility for both applicants and vendors;

• Reviews LIHWAP applications for completeness and consistency;

• Utilizes various information systems to assist in the determination of eligibility for LIHWAP;

• Assists with making accurate and efficient determinations of eligibility;

• Maintain client records through data entry into computerized/online systems;

• Deals tactfully and effectively with clients on the phone;
• Answers correspondence which requests information or assistance;

• Links customers to other community resources; and

• Assist in other projects, as assigned.

Additional Comments Conditions of Employment:

Full-time, temporary appointments will be made.

Remarks:

• Candidates should reference posting 21-167 when submitting your application.

• If submitting electronically, please reference posting 21-167 as part of your subject line.

Some positions may require additional credentials or a background check to verify your identity.

Name Recruitment Unit

Telephone (518) 402-3991

Fax (518) 474-9374

Email Address jobpostings@otda.ny.gov

Address

Street 40 North Pearl Street, 12B

City Albany

State NY

Zip Code 12243

 

Notes on ApplyingApplicants will be required to prove their eligibility for employment based upon acceptance of a position in accordance with the Immigration Reform and Control Act of 1986.

If you are a retiree currently receiving benefits, indicate this and the name of the retirement system in your response.

In accordance with state law, Governor’s Executive Order No. 6 and Section 504 of the Federal Rehabilitation Act of 1973, as amended, the NYS Office of Temporary and Disability Assistance does not discriminate against disabled individuals. If you are disabled and require reasonable accommodation at the time of the interview, please contact the Office of Equal Opportunity and Diversity in Albany at (518) 473-6364.

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